Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Makayla Williams

Summary

Experienced with administrative support, including scheduling, correspondence, and office management. Utilizes organizational skills to maintain efficient workflows and ensure task completion. Knowledge of communication techniques to facilitate smooth interactions within team and with clients.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.


Overview

5
5
years of professional experience

Work History

Assistant

Elite Tax Service
01.2022 - Current
  • Schedule customer appointments for tax preparation.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Collect proper identification and tax documents needed to prepare tax returns.
  • Greeted guests in with friendliness and professionalism.
  • Communicate with customers on the status of their tax filings.
  • Gather and file customer information in a private filing system.
  • Input customer data into the system to create a customer profile using Drake and Pruderies tax software.

Receptionist

Courtesy Chrysler
06.2020 - 12.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Handled several inbound calls daily to offer office information, answer questions, and direct calls to staff.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed filing system, entered data, and completed other clerical tasks.
  • Facilitated smooth communication channels by promptly forwarding messages to appropriate departments.
  • Dropped off mail at the post office and delivered inter-office mail between dealerships.

Medical Screener

Octapharma Plasma
01.2022 - 11.2023
  • Registered new and current donors.
  • Conducted basic screening procedures (reviewing health-related documents, taking vital signs, and performing finger sticks).
  • Maintained compliance with SOP, current good manufacturing procedures, and regulatory guidelines.
  • Assisted donors with checking in at the kiosk.
  • Prepared the center for opening and calibrated machines to prepare for donor screening.
  • Greeted, and focused on our donors while ensuring the safety of donors and the center.

Education

Associate of Science - Business Administration

Georgia State University
Atlanta, GA
05-2022

Skills

  • Adaptable learner
  • Time management
  • Computer skills
  • Attention to detail
  • Verbal and written communication
  • Administrative duties
  • Office administration
  • Schedule coordination
  • Editing and proofreading
  • Conflict Resolution
  • Customer service
  • Calm demeanor
  • Teamwork and collaboration
  • Compassion
  • Leadership
  • Active Listening
  • Microsoft Word
  • Time Management
  • Telephone skills
  • Data entry
  • Typing speed
  • Basic accounting
  • Business administration
  • Front desk operations
  • Microsoft office

Accomplishments

  • Associates Degree in Business Administration, then transferred to get a degree in health science to pursue a Dental career.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Languages

English
Native or Bilingual

Timeline

Medical Screener

Octapharma Plasma
01.2022 - 11.2023

Assistant

Elite Tax Service
01.2022 - Current

Receptionist

Courtesy Chrysler
06.2020 - 12.2023

Associate of Science - Business Administration

Georgia State University

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Makayla Williams