Makayla Williams
Seaboard,NC
Summary
Seeking a challenging position with a stable company which will allow me to enhance and utilize my current skills, as well as expand my knowledge and development. SUMMARY OF QUALIFICATIONS: Great communication and endurance at all the assigned job undertakings. Aptitude to work in customer service/call centers. Self-motivated with ability to work in a team-oriented environment with limited supervision and an emphasis on customer service. Flexibility/adaptability coupled with good multitasking skills. Strong organizational skills, attention to detail.
Professional with strong background in maintaining safety and security within facilities. Skilled in crisis management, conflict resolution, and enforcing rules and regulations. Focused on collaboration and achieving results, adaptable to changing needs. Known for reliability and effective communication, with keen observational skills and strong sense of integrity.
Overview
7
7
years of professional experience
Work History
Correctional Officer
Roanoke River Correctional Institution
07.2024 - Current
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Customer Service Representative
Focus/Spectrum Call Center
02.2022 - 06.2024
- Cross-selling assigned Spectrum products and services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Cashier
Walmart
10.2021 - 01.2022
- Greet customers, check customers out, take items left at check out back to location in the store
- Restock store bags at cashier station and kept assign stations cleaned and sanitized
- Operated cash register or POS system to receive payment by cash, check and credit card
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
McDonald's
09.2018 - 08.2021
- Operated cash register and received payment from customers in cash or credit form.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Served orders to customers at windows, counters and tables.
- Greeted customers to take food orders and provide information about menus.
Education
High School Diploma -
Northampton County High School STEM
01.2022
Skills
- Customer Service
- Positive and Professional
- Microsoft PowerPoint
- Product Sales
- Upselling and Cross-Selling
- Stocking and Replenishing
- Call Center Operations
- Customer Assistance
- Inbound Calls
- Inbound Call Handling
- Customer Relationship Management
- Appointment Scheduling
- Customer Database Documentation
- Account Services
- Customer Retention
- First aid training
- De-escalation techniques
- Observation
Timeline
Correctional Officer
Roanoke River Correctional Institution
07.2024 - Current
Customer Service Representative
Focus/Spectrum Call Center
02.2022 - 06.2024
Cashier
Walmart
10.2021 - 01.2022
Cashier
McDonald's
09.2018 - 08.2021
High School Diploma -
Northampton County High School STEM
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