Makayla Williams
North Charleston,SC
Summary
Dedicated Therapeutic Assistant with expertise in patient care, treatment planning, and therapeutic communication. Enhances patient recovery through effective healthcare collaboration and electronic documentation. Demonstrates strong work ethic and adaptability while mastering new skills independently.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Therapeutic Assistant
MUSC Health
Charleston, South Carolina
05.2024 - Current
- The Therapeutic Assistant reports to the Nurse Manager. Under the direction of a registered nurse the Therapeutic Assistant is responsible for providing patient care as directed by the multi- disciplinary treatment plan and the daily assignment sheet. The Therapeutic Assistant assists with patient admission on discharge processes, monitors and promotes the safety of the therapeutic environment, ensure that patients' activities of daily living are maintained, and support the therapeutic program.
- Coordinated with healthcare team to create individualized treatment plans, aligning patient goals with therapeutic interventions.
- Facilitated daily activities and therapeutic exercises for patients, promoting engagement in recovery.
- Ensured accurate patient records and documentation in electronic systems, enhancing continuity of care.
Sortation Associate
Amazon
Hanahan, South Carolina
10.2023 - 03.2026
- Operated scanning equipment for accurate tracking of package locations.
- Sorted packages to ensure timely distribution to delivery stations.
- Followed safety protocols to maintain safe sorting operations.
- Maintained a clean and organized work area for safety compliance.
Assistant Store Manager
DSW Shoes
Mt. Pleasant, South Carolina
09.2019 - 01.2024
- Oversaw operations, including customer service, inventory management, and staff scheduling, ensuring smooth store functionality.
- Coordinated daily store operations, enhancing team productivity and customer experience.
- Trained and mentored new staff on customer service and sales techniques to foster a customer-focused environment.
- Oversaw inventory management and maintained accurate stock levels.
- Resolved customer inquiries and complaints effectively and professionally.
Customer Service Representative
T-Mobile
North Charleston, South Carolina
04.2020 - 12.2020
- Delivered exceptional customer support across phone, chat, and email, enhancing customer satisfaction.
- Resolved customer inquiries and issues, resulting in improved resolution times and customer loyalty.
- Informed customers about T-Mobile products, services, and promotions, facilitating informed purchasing decisions.
Team Member
Target
New York, New York
09.2016 - 08.2018
- Assisted customers with product selections and inquiries.
- Maintained cleanliness and organization of sales floor and stockroom.
- Operated cash register and processed transactions efficiently.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
High School Diploma -
Burke High School
Charleston, SC06-2014
Some College (No Degree) - CNA
PATCH Career Institute
Charleston, SCSkills
- Patient care
- Patient assessment
- Mental health support
- Therapeutic exercises
- Treatment planning
- Therapeutic communication
- Healthcare collaboration
- Electronic documentation
- Schedule management
- Inventory management
- Customer service
- Behavioral management
- Customer relationship management
Certification
BLS
Timeline
Therapeutic Assistant
MUSC Health
05.2024 - Current
Sortation Associate
Amazon
10.2023 - 03.2026
Customer Service Representative
T-Mobile
04.2020 - 12.2020
Assistant Store Manager
DSW Shoes
09.2019 - 01.2024
Team Member
Target
09.2016 - 08.2018
High School Diploma -
Burke High School
Some College (No Degree) - CNA
PATCH Career Institute