Makayla Willis
Medford,NY
Summary
Dedicated animal care professional with experience at Hounds Town, skilled in maintaining cleanliness and monitoring animal health. Proven ability to enhance customer satisfaction through effective communication and compassionate service. Adaptable team player committed to safety and problem-solving in fast-paced environments. Honest and dependable, ensuring the well-being of all animals in care.
Overview
4
4
years of professional experience
Work History
Kennel Attendant
Hounds Town
01.2025 - Current
- Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.
- Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
- Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.
- Demonstrated a strong commitment to animal care by working flexible hours, including nights, weekends, and holidays as needed.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Developed strong relationships with clients by effectively communicating updates on their pets'' stay at the facility.
- Followed pet care instructions for dietary needs and medication regimens.
Shift Leader in Training
Tropical Smoothie Cafe
10.2022 - 10.2025
- Ensured timely completion of all assigned tasks during shifts, maximizing productivity within the team.
- Promoted excellent customer service among team members, resulting in increased customer satisfaction ratings.
- Conducted regular equipment maintenance checks to reduce downtime due to malfunctions or repairs needed during busy periods of operation.
- Assisted in the development of training materials for new shift leaders to ensure consistency in operations.
- Worked effectively in fast-paced environments.
Team Member
Bath & Body Works
11.2024 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Dog Walker
Rover.com
03.2023 - 04.2023
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dogs with exercise and fresh air to promote dog health.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
Crew Member
McDonald's
10.2021 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Associate Of Arts And Sciences - General Studies
Suffolk County Community College
Selden, NY06.2026
High School Diploma - General Studies
Bellport Highschool
Brookhaven, NY06.2024
High School Diploma - Animal Science
Boces
Bellport 05.2024
Skills
- Maintaining cleanliness
- Animal care
- Animal handling expertise
- Adaptable and flexible
- Care monitoring
- Feeding management
- Teamwork and collaboration
- Customer communication
- Problem-solving
- Honest and dependable
Languages
Spanish
Elementary
Timeline
Kennel Attendant
Hounds Town
01.2025 - Current
Team Member
Bath & Body Works
11.2024 - 01.2025
Dog Walker
Rover.com
03.2023 - 04.2023
Shift Leader in Training
Tropical Smoothie Cafe
10.2022 - 10.2025
Crew Member
McDonald's
10.2021 - 10.2022
Associate Of Arts And Sciences - General Studies
Suffolk County Community College
High School Diploma - General Studies
Bellport Highschool
High School Diploma - Animal Science
Boces
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