Makayla Woods
Florence,SC
Summary
- Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 5 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sr. Personal Loan Specialist
OneMain Financial
04.2022 - Current
- Developed strong client relationships, resulting in a high rate of repeat business and referrals.
- Educated borrowers on the importance of timely payments, contributing to an improved overall repayment rate among clients.
- Enhanced customer satisfaction by providing personalized loan solutions based on individual financial needs.
- Provided exceptional customer service throughout the entire loan lifecycle – from initial inquiry to final payment – fostering lasting client relationships built on trust and reliability.
- Assisted clients in understanding credit scores, debt-to-income ratios, and other factors affecting their loan eligibility.
Retail Banker II
Woodforest National Bank
07.2019 - 04.2022
- My job included opening and closing accounts, and overseeing transactions
- Processing deposits, payments, and withdrawals
- Authorizing and evaluating overdrafts and loans
- Handling other transactions, such as writing cashier checks or money orders, when necessary.
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Processed applications for new accounts.
- Received loan and utility payments, sending funds to correct destinations.
Customer Service Representative
Tj Maxx Dept Store
01.2017 - 07.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Implemented loss prevention measures to reduce shrinkage rates and protect store assets.
- Utilized technology tools effectively in order to track department performance metrics and identify areas for improvement.
- Developed marketing strategies to attract new customers, leveraging local events and promotional opportunities.
- Maintained a clean, organized store environment that facilitated efficient operations and a positive shopping experience for customers.
- Managed inventory levels to minimize stockouts and overstock situations, ensuring optimal product availability.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelor's Degree - Business Management
Strayer University
Columbia, SC05.2025
High school diploma - General Education
Timmonsville High School
Timmonsville, SC05.2016
Skills
- Customer Service
- Customer Support
- Computer Skills
- Time Management
- Management
- Financial Services
- Typing
- Multi-line phone systems
- Documentation review
- Adobe Acrobat
- Document Management
- Debt Restructuring
- Goal-Oriented
- Loan Servicing
- Collections experience
- Loan Closing
- Loan Processing
- Debt management
- Customer service-focused
- Decision-Making
- Cash Handling
- Customer Relations
- Active Listening and Learning
- Microsoft Office
- Data Entry
- Income Evaluation
- Credit History Review
- Application Review
Timeline
Sr. Personal Loan Specialist
OneMain Financial
04.2022 - Current
Retail Banker II
Woodforest National Bank
07.2019 - 04.2022
Customer Service Representative
Tj Maxx Dept Store
01.2017 - 07.2019
Bachelor's Degree - Business Management
Strayer University
High school diploma - General Education
Timmonsville High School