Makayla Wright
Marrero,LA
Summary
Highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Ochsner Fitness Center
08.2022 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
Customer Service Agent
Breeze Airways
09.2021 - 08.2022
- Helping customers with checking in and checking in bags , Helping to board flights on time and In the right manner and also helping with any issues with customers flight reservations and more.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Addressed customer account discrepancies and concerns.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Adapted to new applications and maintained knowledge of current technologies.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
Sales Associate/Cashier/Customer Service
Walmart
04.2019 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Kids footlocker
11.2018 - 01.2019
- Customer service, service permit to sell liquor, money center, customer service, restock, clean up
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
High school diploma -
John Ehret High School
Marrero, LASkills
- Cashiering
- Customer Service
- Able to sell liquor
- Comprehending and responding to retail customer needs
- Counting cash, processing transactions, following written procedures, and attending to details
- Listening Skills
- Creative Solutions
- Time Management
- Development in any professional field
- Problem-Solving Skills
- Guest Services
- Credit and Cash Payments
- Guest Satisfaction
- Safety and Security Procedures
Additional Information
- Authorized to work in the US for any employer
Certification
- BLS Certification
Timeline
Front Desk Agent
Ochsner Fitness Center
08.2022 - Current
Customer Service Agent
Breeze Airways
09.2021 - 08.2022
Sales Associate/Cashier/Customer Service
Walmart
04.2019 - 09.2021
Cashier
Kids footlocker
11.2018 - 01.2019
High school diploma -
John Ehret High School
- BLS Certification
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