Makayla Wright
Gainesville,GA
Summary
Dynamic Communications Officer with Gwinnett County Police Department, skilled in crisis management and internal communications. Proven ability to enhance emergency response times through effective information dissemination. Recognized for strong problem-solving and multitasking abilities, fostering team collaboration and trust while maintaining detailed incident records. Committed to continuous professional development in emergency protocols.
Overview
5
5
years of professional experience
Work History
Communications Officer
Gwinnett County Police Department
04.2024 - Current
- Developed and executed internal communication strategies to enhance departmental engagement.
- Collaborated with law enforcement teams to craft press releases and public statements.
- Coordinated with external agencies to ensure consistent messaging during crisis communication efforts.
- Responded efficiently to emergency calls, ensuring accurate information gathering.
- Operated communication systems to coordinate timely response with emergency services.
- Provided calm assistance and guidance to distressed callers during emergencies.
- Collaborated with field units to relay critical information promptly.
- Utilized mapping software to assist in locating incidents accurately.
- Maintained detailed records of incidents for reporting and analysis purposes.
- Followed protocols and procedures consistently for effective incident management.
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Enhanced emergency response times by efficiently gathering and disseminating critical information to first responders.
- Built rapport with callers, establishing trust and facilitating the collection of vital information needed for an appropriate response.
- Participated in ongoing professional development opportunities to stay current on best practices in emergency communications protocols.
- Collaborated with law enforcement agencies, fire departments, and EMS teams to ensure a coordinated response during multi-agency incidents.
- Served as a mentor for new hires, guiding them through on-the-job training and fostering their growth within the organization.
- Answered multi-line phone systems to gather critical information for first responders, improving response times.
- Maximized caller safety by providing clear instructions for emergency situations.
Asset Protection Detective
Walmart
11.2021 - 04.2024
- Monitored store premises to identify and report suspicious activities.
- Assisted in executing loss prevention strategies and safety protocols.
- Conducted inventory audits to ensure accuracy and prevent theft.
- Collaborated with team members to enhance overall security measures.
- Utilized surveillance equipment to gather evidence of potential theft incidents.
- Documented incidents accurately for internal reporting purposes.
- Participated in training sessions on asset protection techniques and tools.
- Managed case files efficiently, ensuring timely resolution of incidents and accurate record-keeping for future reference.
- Conducted safety audits to ensure compliance with company standards and government regulations.
- Participated in store shortage reduction program by working with teammates in multiple departments.
- Responded quickly to emergency situations within the premises, ensuring the safety of employees and customers alike during critical incidents.
- Developed strong working relationships with local law enforcement agencies for improved cooperation in criminal investigations.
- Improved overall store security with the installation and monitoring of advanced CCTV systems.
- Kept abreast of emerging trends and best practices in the asset protection industry, applying new techniques and knowledge to continually enhance security measures.
- Assisted with proper processing, presentation, organization, storing and replenishment of stock while maintaining recovery and fill in standards.
- Maintained building safety and security when opening and closing facility.
- Prevented significant inventory losses by identifying high-risk items and implementing targeted security measures.
- Assisted law enforcement agencies in apprehending suspects involved in organized retail crime.
- Oversaw access control measures at facility entrances, reducing unauthorized entry attempts substantially.
- Initiated covert operations to identify internal theft issues, leading to an increased detection rate.
- Identified, observed and apprehended individuals for committing theft by shoplifting.
- Supported fellow Asset Protection Detectives through collaboration on complex cases and sharing of industry knowledge and insights.
- Performed security walks around store to monitor employee and customer activities.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
Customer Service Representative
Walmart
05.2021 - 11.2021
- Assisted customers with inquiries and product selections, ensuring a positive shopping experience.
- Processed transactions accurately using point-of-sale systems, maintaining cash handling procedures.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty to the brand.
- Collaborated with team members to manage inventory levels and restock shelves efficiently.
- Maintained cleanliness and organization of work areas, contributing to overall store presentation.
- Trained new associates on customer service protocols and store policies for seamless operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Educated customers about billing, payment processing and support policies and procedures.
- Investigated and resolved accounting, service and delivery concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Processed transactions accurately and efficiently, ensuring compliance with company policies and regulations.
Cashier
Walmart
06.2020 - 05.2021
- Assisted clients in understanding financial products and services, enhancing customer satisfaction through effective communication.
- Educated customers on account features, facilitating informed decision-making regarding financial options.
- Resolved client inquiries promptly, improving service delivery and fostering long-term relationships.
- Collaborated with team members to streamline operations, contributing to improved workflow efficiency.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and balanced at shift end.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed inventory restocking and organized merchandise displays.
- Trained new cashiers on operational procedures and best practices.
- Implemented store promotional activities to drive sales engagement.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Responded promptly to requests for assistance, spills and customer inquiries.
Sandwich Artist
Subway
01.2020 - 04.2020
- Prepared sandwiches efficiently while adhering to food safety and quality standards.
- Assisted customers with menu selections, providing personalized recommendations based on preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Operated point-of-sale system accurately, processing transactions and handling cash effectively.
- Collaborated with team members to meet peak customer demand during busy service hours.
- Trained new employees on sandwich preparation techniques and customer service best practices.
- Monitored inventory levels, restocking supplies to prevent shortages during high-volume periods.
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
Education
High School Diploma -
Madison County High
Danielsville, GA05.2021
Skills
- Internal communications
- Crisis management
- Customer service
- Problem-solving
- Multitasking
- Organizational skills
- Active listening
- Adaptability and flexibility
- Detail-oriented
- Integrity and trustworthiness
- Team collaboration
- Team leadership
- Inventory management
Timeline
Communications Officer
Gwinnett County Police Department
04.2024 - Current
Asset Protection Detective
Walmart
11.2021 - 04.2024
Customer Service Representative
Walmart
05.2021 - 11.2021
Cashier
Walmart
06.2020 - 05.2021
Sandwich Artist
Subway
01.2020 - 04.2020
High School Diploma -
Madison County High
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