Makayla Wylie
Jacksonville,Fl
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Apple Specialist
Apple
01.2021 - Current
- Assisted customers with product selection based on individual needs and preferences.
- Developed strong relationships with clientele through attentive listening skills, understanding their unique requirements before suggesting suitable solutions for their technology needs.
- Educated customers on device usage, ensuring seamless integration into their daily lives.
- Supported store management with administrative tasks including scheduling appointments, processing transactions, and handling customer inquiries professionally.
- Retained a loyal customer base by consistently delivering on promises, providing exceptional service, and always going the extra mile to address individual needs.
- Handled high-pressure situations gracefully, addressing customer concerns promptly while maintaining a professional demeanor at all times.
- Resolved technical issues for customers, resulting in increased brand loyalty and repeat business.
Health Benefits Advisor
GoHealth
06.2018 - 01.2021
- I assist individuals through the important decision-making process of selecting a health plan that matches their needs with the optimal product and service
- Handle inbound and outbound sales inquiries to effectively sell health insurance plans and products via phone to customers
- Guide consumers through the health insurance policy selection and application process and serve as subject matter expert for health insurance enrollments
- Provide an excellent consumer experience for all callers, and be passionate about helping the aging and disabled community.
- Conducted thorough research on available insurance products to provide accurate recommendations based on client needs.
Assistant Manager
QuikTrip
09.2016 - 08.2018
- Create schedules for staff members, and ensure that they are implemented, and are being followed properly
- Oversee gas station attendants, to ensure that they are correctly performing their work activities
- Ascertain that cashiering services are properly being carried out, keeping customer satisfaction in mind
- Oversee stocking activities, ensuring that all shelves are neatly and adequately stocked, and that expired products are removed
- Create and maintain effective liaison with vendors and suppliers to ensure that gas and store items are timely delivered
- Receive merchandise from vendors and suppliers, and compare each item to provided lists, to ensure that the right amount and type of items have been delivered
- Oversee the process of gas filling, ensuring that all safety precautions are being taken, and safety rules are followed
- Communicate any low stock situations about gas or store items to the gas station manager
- Assist cashiers in handling accounting activities, and manage any discrepancies in a real-time manner
- Oversee the maintenance and cleaning of gas pumps, making sure that proper procedures are being followed
Tabono Care Service: Direct Care Worker
01.2017 - 05.2018
- Give assistance to people who are sick, injured, mentally or physically disabled, or the elderly and fragile
- Work in the client's home and help clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
- Help clients make and keep appointments with doctors, provide or arrange transportation, make and serve meals, make sure they take their medicine and serve as a companion for clients.
Quiktrip; Part Time Clerk
08.2014 - 09.2016
- Perform several duties during a typical shift
- Asist Quiktrip customers with orders, prepare food to customer specifications, operate cash registers, and complete other jobs assigned by a Quiktrip manager
- Also field customer questions and complaints about personnel or products
- Cleaning and stocking
- Quiktrip clerks may need to clean kitchen and store areas as well as stock freezer when supply runs low
- Our store is responsible for creating the fast, friendly, convenient QT culture.
Assistant Administrative
Changes and Choices Therapeutic Services
05.2014 - 06.2016
- Answer phones and transfer, take and distribute accurate messages, greet public and clients, receive, sort and distribute incoming mail, monitor incoming emails and answer or forward as required, prepare outgoing mail for distribution, fax, scan and copy documents, maintain office filing and storage systems, update and maintain databases such as mailing lists, contact lists and client information, type documents, co-ordinate and organize appointments and meetings, monitor and maintain office supplies, collect money and insurance information, perform work related errands as requested such as going to the post office and bank, keep office area clean and tidy
Assistant Counselor
Woodland Presbyterian Church
06.2011 - 09.2013
- Help write and implement a weekly schedule for your camp group
- Organize and lead a variety of small and large group activities each week
- Activities may include crafts, nature, songs, games, opening and closing ceremonies, swimming, Family Night, etc
- This includes time spent on the bus
- Identify and respond to camper behavior issues
- Ensure that the site is kept clean, organized, and free of litter
- Communicate with parents about participant’s experiences and report concerns to Camp Leadership
- Assist in maintaining accurate program records including incident reports, logbook documentation, and daily attendance
- Know and understand ALL emergency procedures associated with the camp program
- Know, enforce, and follow all safety guidelines associated with the camp and all program areas
- This includes but is not limited to being responsible for your camper's’ safety and their whereabouts at all times.
Education
Winston Salem State University
01.2019
HIGH SCHOOL DIPLOMA -
NORTH MECKLENBURG HIGH SCHOOL
06.2015
Skills
- Excellent communication skills in greeting customers, listening and assessing requested desires, and assisting to satisfy needs Able to confront dissatisfied customers, settle them, and provide resolution Ability to operate various office equipment such as Microsoft word and excel, proprietary POS/cash registers, various telephone/switchboard equipment Responsible for handling large amounts of cash and preparation of bank deposits Thrive on challenging tasks in office environment Highly organized and dedicated with positive attitude Excellent written and oral interpersonal communication skills Perform multiple assignments under pressure and consistently meet deadlines
- Expert Troubleshooting
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Call Center Operations
- Multi-line phone talent
- LiveChat Messaging
Certification
- CNA
- CPR
- Bartending
- Drivers License
- Accident and Health Insurance
- Life Insurance
References
Available upon request
Timeline
Apple Specialist
Apple
01.2021 - Current
Health Benefits Advisor
GoHealth
06.2018 - 01.2021
Tabono Care Service: Direct Care Worker
01.2017 - 05.2018
Assistant Manager
QuikTrip
09.2016 - 08.2018
Quiktrip; Part Time Clerk
08.2014 - 09.2016
Assistant Administrative
Changes and Choices Therapeutic Services
05.2014 - 06.2016
Assistant Counselor
Woodland Presbyterian Church
06.2011 - 09.2013
Winston Salem State University
HIGH SCHOOL DIPLOMA -
NORTH MECKLENBURG HIGH SCHOOL