Makayla Young
Lubbock,TX
Summary
Dynamic and highly reliable professional with extensive experience in customer service at Zia Park Casino Hotel & Racetrack. Proven ability to enhance customer satisfaction through strong multitasking and effective teamwork. Recognized for developing loyal clientele and maintaining high standards of cleanliness and organization in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Bartender
Zia Park Casino Hotel & Racetrack
08.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Retail Manager
Southern Honey Boutique
07.2018 - 10.2024
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Controlled store inventory and reviewed cash handling and operations reports.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Increased sales by implementing effective merchandising strategies and optimized store layouts.
- Answered questions about store policies and addressed customer concerns.
- Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
- Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Led by example, demonstrating exemplary customer service and sales techniques on shop floor.
Bartender
Diamond Lils Bar
04.2021 - 09.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Kennel Technician
Great Plains Veterinary Clinic
09.2016 - 07.2018
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
Education
Hobbs High School
Hobbs, NM2018
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Zia Park Casino Hotel & Racetrack
08.2023 - Current
Bartender
Diamond Lils Bar
04.2021 - 09.2022
Retail Manager
Southern Honey Boutique
07.2018 - 10.2024
Kennel Technician
Great Plains Veterinary Clinic
09.2016 - 07.2018
Hobbs High School
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