Makayla Zimmerman
Saratoga Springs
Summary
Dynamic professional with extensive experience in customer service and team leadership at Wright Family Dental. Proven track record in enhancing patient satisfaction and streamlining operations, while effectively managing financial records. Skilled in problem-solving and fostering a collaborative work environment, driving continuous improvement and achieving organizational goals.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Wright Family DENTAL
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Office Manager
Genesis Dental
06.2023 - 12.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Optimized office space utilization, leading to more efficient and productive work environment.
Treatment Coordinator
White Pine Dental
10.2022 - 11.2023
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
Education
High School Diploma -
Kearns High School
Kearns UT01-2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Goal setting
- Employee scheduling
- Policy enforcement
- Multitasking and organization
- Workplace safety compliance
- Recruitment and hiring
- Marketing
Timeline
Assistant Manager
Wright Family DENTAL
12.2023 - Current
Office Manager
Genesis Dental
06.2023 - 12.2023
Treatment Coordinator
White Pine Dental
10.2022 - 11.2023
High School Diploma -
Kearns High School
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