Makaylah Brown
Hair4uwig
Sicklerville
7
years of professional experience
Detail-oriented college student pursuing Beverage Cart Attendant role, equipped with strong customer service skills and effective communication. Delivers excellent service to country club members and guests while efficiently managing inventory and maintaining mobile service stations in fast-paced environments.
Work History
Hairstylist
10 Months- Conducted private, empathetic consultations to guide clients in selecting human hair and synthetic wigs, extensions, and headwear tailored to individual style, budget, and comfort needs.
- Measure, adjust, cap-fit, trim, and perform minor styling on wigs to ensure a natural look and secure fit for medical and fashion clients.
- Educated clients on techniques for wearing, washing, storing, and preserving wigs and hairpieces to maximize their longevity and enhance client satisfaction.
- Managed wig bank stock, sanitized product displays, maintained clean consultation rooms, and processed orders to ensure a safe and welcoming environment for clients.
- Assist clients in navigating free or subsidized wig programs, medical insurance claims for cranial prostheses, and handling donated hairpieces.
Customer Service Representative
5 Years 3 Months- Managed a high-volume portfolio of complex medical claims, including motor vehicle accidents, workers' compensation, and third-party liability cases.
- Navigated New Jersey commercial and government payer guidelines to resolve stubborn denials and secure maximum reimbursement.
- Acted as a primary liaison between patients, insurance carriers, legal counsel, and hospital billing departments to expedite claim adjudication.
- Advised patients on funding sources, coverage options, and financial assistance programs to minimize out-of-pocket healthcare costs.
- Prepared and submitted detailed, compliant medical appeals for improperly denied or underpaid claims.
- Maintained rigorous, HIPAA-compliant documentation of account statuses, payer communications, and financial workflows.improperly denied or underpaid claims.
- Maintained rigorous, HIPAA-compliant documentation of account statuses, payer communications, and financial workflows.
Education
High School Diploma
Skills
Health safety
Client Consultation
Wig Styling Techniques
Client Consultation
Wig Maintenance Knowledge
Empathetic communication
Quick learner
Timeline
Hairstylist
Hair4uwig
06.2025 - 04.2026Read More
Customer Service Representative
Kemberton Healthcare
02.2019 - 05.2024Read More
Wnslow High School
High School Diploma
Read More