Makaylah Downceroux

Advises and guides students into making decisions consistent with interest, goals, abilities, and degree requirements while meeting Department of Defense and Veterans Affairs guidelines for use of benefits.

Maintained records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Completed contract forms prepare change of address records, or issue service discontinuance orders, using computers.

Verify customer and order information for correctness, checking it against previously obtained information as necessary.

Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.

Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

Supervised the redistribution of nearly $10 million worth of equipment to other organizations resulting in cutting company equipment surplus by 15%.
Disposed of $5 million worth of outdated, defective, or excess equipment and supplies in a 9-month time frame.
Requisitioned, received, and issued over 1,000 pieces of supplies and equipment resulting in efficient logistical support for the organization with superb results.
Oversaw monthly inventories for commander's equipment.
Monitored and controlled resources to prevent the spending of organizations money.
Developed constructive and cooperative working relationships with others and maintained them over time.
Maintained over sight of over $100,000 of unit equipment
Purchased, shipped and received unit equipment worth over 10 million dollars