Makaylah Gomez
Montebello,CA
Summary
Proven track record of enhancing patient and customer satisfaction at Los Angeles Skills Academy and Chic-Fil-A through active listening and effective communication. Certified in CPR/AED, good at relationship building and promoting positive environment. Ability to increase satisfaction and safety, underscoring a commitment to excellence and self-awareness in high-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Student Nurse Assistant
Los Angeles Skills Academy
03.2024 - 05.2024
- Enhanced patient comfort by providing compassionate care and assisting with daily living activities.
- Increased patient satisfaction by actively listening to concerns and addressing them promptly.
- Promoted mobility and reduced risk of injury through safe transfer techniques when moving patients within the facility.
- Promoted a positive healing environment by maintaining a clean, organized, and welcoming patient area.
- Served as a patient advocate by actively participating in care conferences and voicing concerns related to patient needs and preferences.
Front of House Employee
Chic-Fil-A
11.2021 - 04.2022
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Helped guests at tables when in need of assistance.
Education
High School Diploma -
Mojave River Academy
Phelan, CA05.2024
Skills
- Active Listening
- Effective Communication
- Certified in CPR/AED
- Relationship Building
- Self-awareness
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support (BLS) Certification - American Heart Association.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Student Nurse Assistant
Los Angeles Skills Academy
03.2024 - 05.2024
Front of House Employee
Chic-Fil-A
11.2021 - 04.2022
High School Diploma -
Mojave River Academy