MaKaylah Hampton
Reidsville,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Spectrum
Greensboro, NC
12.2022 - 06.2024
- Resolved customer complaints promptly and efficiently.
- Provided accurate information about products and services to customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
J&B Medical
Wixom, MI
12.2021 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Cashier
Cookout
Eden, NC
11.2020 - 12.2021
- Processed returns and exchanges of merchandise in accordance with store policies.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Used suggestive selling techniques to promote add-on sales.
Education
High School Diploma -
New Hope Christian Academy
Reidsville, NC05-2022
Some College (No Degree) - Social Work
Rockingham Community College
Wentworth, NCSkills
- Complaint resolution
- Data Entry
- Call Management
- Customer Service
- Conflict Resolution
- Clerical Support
- Problem-solving abilities
- Credit card payment processing
- Complaint Handling
- Product Sales
- Call Center Operations
- Active Listening
- Typing proficiency
- Critical Thinking
Certification
CPR Certified.
Security Guard Licensed.
Timeline
Customer Service Representative
Spectrum
12.2022 - 06.2024
Customer Service Representative
J&B Medical
12.2021 - 12.2022
Cashier
Cookout
11.2020 - 12.2021
High School Diploma -
New Hope Christian Academy
Some College (No Degree) - Social Work
Rockingham Community College