Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Makaylah Rodriguez

Head of Westport,MA

Summary

With six years off experience as a waitress, I have honed exceptional customer service skills, ensuring every guest feels welcomed and valued. I thrive in fast-paced environments managing multiple tables efficiently while maintaining attention to detail and accuracy in orders. Mt strong communication and teamwork abilities allow me to collaborate effectively with colleagues to deliver seamless dining experiences.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Waitress

Cisco
New Bedford, MA
04.2024 - Current
  • Presented menus to patrons to answer questions about menu items and make recommendations.
  • Greeted customers and provided menus.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Answered questions about menu items, ingredients, and pricing.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Stocked service areas with supplies during slow periods.
  • Replenished beverages when necessary.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Esthetician

Maesthetics
North Dartmouth, Massachusetts
09.2023 - Current
  • Built positive client relationships and guided clients through treatments.
  • Recommended home care regimen for desired results.
  • Processed payments, set up appointments and promoted new products and services to help meet business objectives.
  • Communicated effectively with other members of the spa team regarding client concerns.
  • Educated clients on proper skin care techniques according to individual needs.

Waitress

Brazilian Grill
North Dartmouth, Massachusetts
03.2021 - 03.2023
  • Provided product knowledge and wine education to customers.
  • Promoted new products to increase sales opportunities.
  • Informed customers of daily specials and signature menu items.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Prepared checks accurately and processed payments promptly.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.

Waitress

Texas Roadhouse
North Dartmouth, MA
09.2020 - 03.2021
  • Presented food and beverages to guests at tables.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Greeted customers and provided menus.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Bussed tables as needed during peak hours.

Waitress

Friendlys Family Resturant
North Dartmouth, MA
09.2019 - 09.2020
  • Processed payments accurately using cash registers or POS systems.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained a clean work station by restocking supplies, wiping down counters.

Education

Certificate - Esthetics

Rob Roy Academy
Fall River, MA
04-2033

Nursing Education

BCC
Fall River

Skills

  • Team building
  • Customer service
  • Time management
  • Critical thinking
  • Attention to detail
  • Dining area maintenance
  • Memory retention
  • Plate carrying techniques
  • Check payment processing
  • Food presentation
  • Table turnover
  • Dining customer service
  • Menu recommendations
  • Active listening
  • Meal recommendations

Affiliations

  • I love being active and spending time outdoors, whether it's going for a run, hiking, or simply enjoying nature. There's something about movement that clears my mind and helps me feel more focused and connected. Staying active is not just a hobby for me; it's a way to recharge and gain perspective.

Certification

Last year, i earned my esthetician license and gained valuable experience. Now, I'm going back to school for nursing to become a medical esthetician and specialize in beauty injections.

Timeline

Waitress

Cisco
04.2024 - Current

Esthetician

Maesthetics
09.2023 - Current

Waitress

Brazilian Grill
03.2021 - 03.2023

Waitress

Texas Roadhouse
09.2020 - 03.2021

Waitress

Friendlys Family Resturant
09.2019 - 09.2020

Certificate - Esthetics

Rob Roy Academy

Nursing Education

BCC

Similar Profiles

CREATE PROFILE
Makaylah Rodriguez