Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makaylah Romero

Hartford,CT

Summary

Skilled Visitor Services Associate with experience in customer service, office administration, and visitor coordination. My strengths include strong communication skills, adaptability, and the ability to manage multiple tasks efficiently. Contributed significantly to enhancing the visitor experience in an industry related to art and historical focus.

Overview

7
7
years of professional experience

Work History

Visitor Services Associate

Webb Deane Stevens Museum
Wethersfield, Connecticut
06.2024 - Current
  • Assist with the coordination and execution of museum events, including artist talks, museum rentals, and public outreach.
  • Open and close the museum, greet visitors, and provide information about exhibits, hours, and policies, maintaining knowledge of exhibition changes, filing documents, and being a wayfinder for visitors.
  • Sell admission tickets, memberships, and event passes using a Point-of-Sale (POS) system. Provide assistance with merchandise sales in the gift shop area.
  • Answer phone calls and respond to visitor inquiries via phone, email, or in person.

Gallery Attendant

Wadsworth Atheneum Museum Of Art
Hartford, USA
11.2021 - 06.2024
  • Facilitating the process of admitting visitors and tour groups at the front desk through the POS ticketing system, Tessitura, and Square.
  • Check exhibits frequently for cleaning and maintenance needs to keep areas organized and tidy.
  • Inform guests of gallery rules, such as not touching the artworks or taking pictures without permission.
  • Provides excellent customer service by answering inquiries about artists, artworks, and exhibitions.
  • Contributing to sales and upkeep of the inventory in the museum shop, performing duties such as cashiering, promoting items related to exhibits, and literature relevant to the art.

Assistant Store Manager

Lush Cosmetics
Farmington, USA
10.2018 - 11.2021
  • Lead talent acquisition including interviewing, hiring, and training 12 employees in operations and product knowledge.
  • Consistently resolving customer issues with overall satisfaction.
  • Maintain a management style that aligns with company best practices, providing leadership, and coaching in the moment to all employees.
  • Oversee retail inventory ensuring product quality and availability.
  • Regularly prepare and present employee reviews, motivating others through constructive feedback to identify areas for improvements and growth within the company.
  • Worked closely with the District Manager, to best support business needs and execute daily store procedures which include scheduling, operations, sales, and hitting target sales plans.

Education

Hartford, CT -

Greater Hartford Classical Magnet West
Hartford, CT
06.2016

Skills

  • Event coordination
  • POS systems
  • Exhibit maintenance
  • Visitor management
  • Database administration
  • Telephone and email etiquette

Timeline

Visitor Services Associate

Webb Deane Stevens Museum
06.2024 - Current

Gallery Attendant

Wadsworth Atheneum Museum Of Art
11.2021 - 06.2024

Assistant Store Manager

Lush Cosmetics
10.2018 - 11.2021

Hartford, CT -

Greater Hartford Classical Magnet West

Similar Profiles

CREATE PROFILE