Makaylah Thibault
Huntington,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Starlight Behavioral Health
07.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Direct Support Staff
Autism Services Center
06.2023 - 07.2023
- Developed rapport to create safe and trusting environment for care.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Maintained clean, safe, and well-organized patient environment.
- Helped walk and clean clients.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
Research Interviewer
ABT Assocaites
02.2022 - 12.2022
- Called people and did health surveys.
Customer Service Representative
GC Services
09.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked in 2 different departments.
- The bank and the electric department.
- The bank and the electric department.
- Handled high call volumes
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Helped reset online banking passwords.
- Filed for loans, and filed disputes.
- Filed outages and emergencies.
- Start, stopped, and transferred services.
Education
High School Diploma -
Spring Valley High School
Huntington, WV05.2017
Skills
- Proper Staffing
- Residential Support
- Protein Handling
- Ability to Lift
- Calm and Professional Under Pressure
- First-Tier Technical Support
- Quality Assurance Evaluation
- Office Equipment
- Issue and Complaint Resolution
- Regulatory Compliance
- Merchandise Arrangements
- Team Goals
- Customer Retention Strategies
Timeline
Direct Support Professional
Starlight Behavioral Health
07.2023 - Current
Direct Support Staff
Autism Services Center
06.2023 - 07.2023
Research Interviewer
ABT Assocaites
02.2022 - 12.2022
Customer Service Representative
GC Services
09.2018 - 05.2020
High School Diploma -
Spring Valley High School
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