Makaylah Thibault
Huntington,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Starlight Behavioral Health
07.2023 - Current
- Assisted disabled clients to support independence and well-being.
- Administered medication as directed by physician.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Direct Support Staff
Autism Services Center
06.2023 - 07.2023
- Developed rapport to create safe and trusting environment for care.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Transported clients to medical and dental appointments to provide support.
- Maintained clean, safe, and well-organized patient environment.
- Helped walk and clean clients.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
Research Interviewer
ABT Assocaites
02.2022 - 12.2022
- Called people and did health surveys.
Customer Service Representative
GC Services
09.2018 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Worked in 2 different departments.
- The bank and the electric department.
- The bank and the electric department.
- Handled high call volumes
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Helped reset online banking passwords.
- Filed for loans, and filed disputes.
- Filed outages and emergencies.
- Start, stopped, and transferred services.
Education
High School Diploma -
Spring Valley High School
Huntington, WV05.2017
Skills
- Proper Staffing
- Residential Support
- Protein Handling
- Ability to Lift
- Calm and Professional Under Pressure
- First-Tier Technical Support
- Quality Assurance Evaluation
- Office Equipment
- Issue and Complaint Resolution
- Regulatory Compliance
- Merchandise Arrangements
- Team Goals
- Customer Retention Strategies
Timeline
Direct Support Professional
Starlight Behavioral Health
07.2023 - Current
Direct Support Staff
Autism Services Center
06.2023 - 07.2023
Research Interviewer
ABT Assocaites
02.2022 - 12.2022
Customer Service Representative
GC Services
09.2018 - 05.2020
High School Diploma -
Spring Valley High School
Similar Profiles
Johnathan NewmanJohnathan Newman
Direct Support Professional at Starlight Behavioral HealthDirect Support Professional at Starlight Behavioral Health
Sean BartramSean Bartram
Dorm Supervisor at Starlight Behavioral Health ServicesDorm Supervisor at Starlight Behavioral Health Services
Candace JacobsonCandace Jacobson
Mental Health Admissions Coordinator at Odyssey Behavioral Healthcare. Behavioral Health Services and FacilitiesMental Health Admissions Coordinator at Odyssey Behavioral Healthcare. Behavioral Health Services and Facilities
Mikayla ShepherdMikayla Shepherd
Customer Service Representative at Take 5Customer Service Representative at Take 5
Neidra WyrickNeidra Wyrick
Event Coordinator at Dave & Buster'sEvent Coordinator at Dave & Buster's