MaKaylah Thompson
Nashville,TN
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Hattie B's
02.2023 - 11.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Stock Associate
Nordstrom
05.2022 - 07.2022
- Enhanced productivity through proper use of equipment such as pallet jacks, hand trucks, and forklifts while adhering to safety protocols at all times.
- Prevented backorders by monitoring inventory levels closely; replenishing stocks as necessary before reaching critical low points.
- Assisted in seasonal inventory preparations to ensure smooth transitions between product lines.
Cashier/Customer Service/Sales Associate
Publix
01.2022 - 04.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Hostess/Server
I heart sushi
09.2021 - 11.2021
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Hostess/Server
Bushes Chicken
04.2020 - 07.2020
- Cleaning the drink station and bathrooms, Taking orders, Making food
Retail Sales Associate
Journeys
04.2019 - 08.2019
Education
No Degree - Cardiorespiratory
Tennessee State University
Nashville, TN05.2025
High School Diploma -
Byron P Steele High School
Schertz, TX05.2020
Skills
- Restaurant Experience (4 years)
- Cashiering (1 year)
- Serving Experience (3 years)
- Busser (5 years)
- Customer service (4 years)
- PCI
- Flexibility
- Reliability
- Stocking (2 years)
- Hospitality (5 years)
- Restaurant experience
- Customer service (6 years)
- Serving
- Sales (4 years)
- Cash register
- Retail sales
- Front desk
- Cash handling (7 years)
- Host/Hostess (4 years)
- Information Security
- Food Running
- Guest Relations Management
Certification
- Food Handler
- BLS/CPR
- Driver's License
- Food Handler Certification
Timeline
Server
Hattie B's
02.2023 - 11.2023
Stock Associate
Nordstrom
05.2022 - 07.2022
Cashier/Customer Service/Sales Associate
Publix
01.2022 - 04.2022
Hostess/Server
I heart sushi
09.2021 - 11.2021
Hostess/Server
Bushes Chicken
04.2020 - 07.2020
Retail Sales Associate
Journeys
04.2019 - 08.2019
No Degree - Cardiorespiratory
Tennessee State University
High School Diploma -
Byron P Steele High School