Makaylah Walker
Jacksonville,FL
Summary
Detail-oriented and dependable professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities supports team objectives and drives success. Known for fostering collaborative environments and enhancing productivity through proactive problem-solving. Committed to continuous improvement and achieving excellence in every task.
Overview
2026
2026
years of professional experience
Work History
Private Nanny
Zachary Meir/Rachel Riggs
Jacksonville, FL
2024 - Current
- Adapted caregiving approaches based on individual needs of each child to provide personalized support.
- Prepared healthy, age-appropriate snacks and meals 2-3 times a day.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Taught children basic life skills, manners and personal hygiene.
- Maintained detailed logs of daily activities, milestones achieved, and any behavioral or health concerns that arose during care hours.
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Provided safe transportation to and from school, extracurricular activities, and other events.
Document Control Specialist Contractor
U.S. Bancorp
08.2023 - 05.2024
- Executed daily communication with over 30 government and private mortgage-based clients regarding collateral-based copy and release requests.
- Worked with internal staff to process documents and sent for closing.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Converted documents from one application to another.
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Maintained document control system and updated work instructions, procedures and associated databases.
- Identified areas of weakness and recommended or implemented process improvements.
- Supported successful audits through meticulous maintenance of accurate records and thorough preparation of required materials.
- I used interpersonal skills to develop and utilize internal and external relationships with associates of all levels to aid in compiling and structuring our monthly and quarterly billing, which I submitted to our business line president for performance and budgetary data.
Data Entry Specialist (Temp)
City Facilities Management/Winn Dixie
05.2023 - 07.2023
- Corrected hundreds of data entry errors to prevent duplication or data degradation.
- Compiled data and reviewed job information for over 100 technicians in internal system for accuracy prior to input.
- Maintained files, records, and chronologies of entry activities.
- Followed data entry protocols, rules and regulations.
- Updated and maintained customer information, documents, and records.
Contract Administrator
Walmart/City Facilities Management
03.2022 - 02.2023
- Upload the monthly planned maintenance into the Mercury Portal for over 150 field personnel members at over 100 different Walmart locations.
- Prepared and issued reports on contract performance and compliance
- Managing over 50 vendors and assisting with invoicing completed work orders
- Sourcing new vendors for service, handling multiple quotes & bids
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Established administrative work procedures to track staff's daily tasks
- Liaised between clients and vendors and maintained effective lines of communication
Restaurant Supervisor
Santioni's Italian Restaurant
Fleming Island, Florida
06.2018 - 12.2022
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery
- Monitored staff performance for 20, enforcing adherence to policies, procedures, regulations, health codes, license requirements, and top service standards.
- Handled daily bookings for large parties, banquets and catering
- Managed inventory
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Assisted with administrative duties
- Aided in hiring, training and mentoring staff to meet and exceed high quality standards.
Customer Service Representative
City Facilities Management
Jacksonville, FL
11.2020 - 03.2022
- Managed tens of calls and input work orders for 100's of Walmart's across 3 states
- Assisted vendors in submitting quotes over the phone
- Liaison to field team and vendors to insure calls are prioritized
- Responsible for troubleshooting applications for field technicians
- Managed projects for team lead and higher management
- Handled urgent communications through team inbox
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Bridal Stylist
David's Bridal
06.2019 - 01.2021
- Created memorable experiences brides their families providing attentive service throughout entire selection process.
- Resolved customer concerns promptly and professionally, ensuring complete satisfaction with their overall experience.
- Streamlined appointment scheduling and follow-up processes for improved customer experience.
- Assisted over 100 brides in selecting perfect gown styles based on their body shape, preferences, and wedding theme.
- Enhanced client satisfaction by providing personalized bridal styling consultations and recommendations.
- Boosted retail sales by effectively recommending products tailored to clients'' specific needs and preferences.
Accounting Assistant/ Data Entry/ Executive Assistant
Global Directories, Inc
01.2012 - 03.2018
- Assisted accounting manager and executives with various daily tasks
- Created organized filing system to manage department documents.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized and updated databases, records and other information resources.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provided data analysis on 100's of customer payments daily
Education
GED -
Florida State College of Jacksonville
Jacksonville, FL 03.2007 - 07.2007
Skills
Timeline
Document Control Specialist Contractor
U.S. Bancorp
08.2023 - 05.2024
Data Entry Specialist (Temp)
City Facilities Management/Winn Dixie
05.2023 - 07.2023
Contract Administrator
Walmart/City Facilities Management
03.2022 - 02.2023
Customer Service Representative
City Facilities Management
11.2020 - 03.2022
Bridal Stylist
David's Bridal
06.2019 - 01.2021
Restaurant Supervisor
Santioni's Italian Restaurant
06.2018 - 12.2022
Accounting Assistant/ Data Entry/ Executive Assistant
Global Directories, Inc
01.2012 - 03.2018
GED -
Florida State College of Jacksonville
03.2007 - 07.2007
Private Nanny
Zachary Meir/Rachel Riggs
2024 - Current
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