Makayla Karen Bell
Highland Park,MI
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized projects for organizational transformation. Advanced Microsoft Excel proficiency and demonstrated skill managing and driving multiple projects with minimal supervision.
Overview
10
10
years of professional experience
Work History
Insurance Processing Associate
Proctor Financial Inc
10.2022 - 02.2023
- Processing associate responsible for maintaining workbaskets in imaging systems to ensure documents are processed within deadlines set forth in Business Rules for insurance purposes and borrower loans.
Attraction attendant and Floater
Allegiant Nonstop Entertainment
03.2019 - 03.2020
- Assisted and helped customers enjoy virtual rides in the center along with assisting fellow employers with food service, token distribution and sales.
Hostess
International Institute of Arts
07.2017 - 07.2017
- Welcomed guests; worked with serving staff serving appetizers to guests and worked closely with student performers to prepare them for debuts.
- Supported needs of 30- person wait staff who attended to specific needs of countless customers daily for casual restaurant with social relevancy and intentionality
Receptionist and Relaxation advisor
Sianna Muscles in Motion
08.2016 - 04.2017
- Accepted incoming and outgoing calls for clients and insurance patients that required massage therapy for their relaxation and comfort
- Provided massage techniques and products to customers in need of pain relief.
- Collected and distributed messages to team members and managers to support open communication and high customer service
High School Counselor
Michigan Council of Women in Technology Foundation
06.2013 - 06.2014
- Mentored 4th-6th graders for web pages, robots, and programming LEGO Mindstorms and Website Builder Program
Education
CompTIA A+ Certification (Pending) Test Out PC Pro Certification (Pending)Certified Business Professional: Customer Service CertificationCisco IT Essentials CertificationCEP: Python Certified Entry-Level Programmer Certification (Pending) - Information Technology
Path Bhaban Bangla School, HOPE Technology Center
Customer Service, CompTIA A+, Programming Essentials Python Coding - undefined
Skills
- Equipment Sterility
- Process Analysis
- Documentation
- Technical Documentation and Reporting
- Duty Assignments
- Preventive Maintenance
- Customer Experience
- Auditing
- Data Entry
- Team Training
- Procedure Updating
- Process Implementation
- Insurance claims processing
Languages
Bengali
Elementary
Timeline
Insurance Processing Associate
Proctor Financial Inc
10.2022 - 02.2023
Attraction attendant and Floater
Allegiant Nonstop Entertainment
03.2019 - 03.2020
Hostess
International Institute of Arts
07.2017 - 07.2017
Receptionist and Relaxation advisor
Sianna Muscles in Motion
08.2016 - 04.2017
High School Counselor
Michigan Council of Women in Technology Foundation
06.2013 - 06.2014
CompTIA A+ Certification (Pending) Test Out PC Pro Certification (Pending)Certified Business Professional: Customer Service CertificationCisco IT Essentials CertificationCEP: Python Certified Entry-Level Programmer Certification (Pending) - Information Technology
Path Bhaban Bangla School, HOPE Technology Center
Customer Service, CompTIA A+, Programming Essentials Python Coding - undefined
Similar Profiles
Carolina Del ValleCarolina Del Valle
Bilingual Call Center Agent at Proctor Financial IncBilingual Call Center Agent at Proctor Financial Inc
Julie MabinsJulie Mabins
Customer Service Call Center Manager at Proctor FinancialCustomer Service Call Center Manager at Proctor Financial
Brittney Ariana HackshawBrittney Ariana Hackshaw
Timekeeper/Payroll(Hybrid) at Proctor FinancialTimekeeper/Payroll(Hybrid) at Proctor Financial