Makayla Marrufo

Responsible for guiding customers through the vehicle buying process while providing a comfortable and informative experience.

• Prioritize product knowledge in order to efficiently assist clients in finding the perfect vehicle.
• Build rapport between client and myself in order to create a positive and long-standing relationship.
• Effectively explaining loan terms, payment options, and interest rates to help client make the best financial decisions tailored to their needs.
• Provide customer follow ups to ensure a great experience and assist with any future needs.

Initiate first customer interaction with a welcoming atmosphere while providing direction and assistance.

• Answer phone calls promptly and directing calls to appropriate departments.
• Efficiently navigate CRM system to confirm customer information and appointment system.
• File and distribute client license plates in a timely manner.
• Handle and distribute checks to clients and vendors.