Makayla M. Ferrell
Houston,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Active Duty Navy
Department of Defense
Arlington, VA
07.2023 - 04.2025
- Updated and maintained databases with current information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
High School Diploma -
Chester W. Nimitz
Houston, TX06-2023
Skills
- Inventory control
- Customer service
- Team building
- Time management
- Task prioritization
- Problem resolution
- Effective communication
- Support and guidance
- Innovative thinking
- Conflict resolution
- Attention to detail
- Collaboration
- First Aid/CPR
- Microsoft Word
- Team management
- Communication
- Flexible and adaptable
- Database management
Affiliations
- Navy Military Honors
- Drawing
- Writing
Languages
English
Native/ Bilingual
Accomplishments
- Navy and Marine Corps Achievement Medal
- Meritorious Service Medal
- Basic Military Training Honor Graduate Ribbon
Certification
- Microsoft Office Specialist
- National Lifeboatman
Timeline
Active Duty Navy
Department of Defense
07.2023 - 04.2025
High School Diploma -
Chester W. Nimitz
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