Makayla (Maks) Morillo
Danbury,CT
Summary
Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction.
Overview
5
5
years of professional experience
Work History
Hairstylist
Moxie Salon And Beauty Bar
2023.02 - Current
- Styled hair, makeup and nails for customers for special events and occasions.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Offered professional cuts, color services and extensions to salon customers.
- Developed creative techniques to provide clients with latest hairstyles.
- Demonstrated thorough knowledge of all salon products and services.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used social media platforms to promote salon and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained regular client list and successfully handled walk-in customers.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Distributed business cards outside of salon to generate new business.
- Mixed pigments and used proper techniques to achieve desired color.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Determined appropriate hair treatments based on conditions and textures.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Educated customers on products to maximize benefits.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Drink Maker
Dunkin' Donuts
2021.08 - 2022.07
- Followed strict recipes and drink measurements to minimize product used.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Obtained cash bank and stocked service bar to prepare for operation.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Upheld strict regulations for safe alcohol service and food safety.
Hair Salon Assistant
The Secret Hair Studio
2021.05 - 2021.10
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Front of House Team Member
Chick Fil A
2019.04 - 2020.09
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Registered guest information on database to maintain accuracy and tracking information.
- Verified ID and payment preference of guests to make transactions faster and more flexible.
- Greeted customers and answered inquiries regarding menu items and specials.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Processed customer payments and balanced cash drawers.
- Utilized POS system to receive and process food and beverage orders.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Cleaned and organized kitchen, dining and service areas.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Stored food in designated containers and storage areas to prevent spoilage.
Education
License - Hair
Toni & Guy Hairdressing Academy
Newtown, CT01.2023
Diploma -
Danbury High School
Danbury, CT06.2021
Skills
- Highlights and Lowlights
- Hair Conditioning and Styling
- Hair Extensions
- Customer Consultations
- Extension Installations
- Color Application
- Outstanding Customer Service
- Beauty Transformations
- Hair Artistry
- Color Correcting
- Hair Dying
- Electronic Calendar Management
- Follow Fashion Trends
- Video Tutorials
- Home Styling
- Dye and Tint Application
- Cosmetology
Websites
Timeline
Hairstylist
Moxie Salon And Beauty Bar
2023.02 - Current
Drink Maker
Dunkin' Donuts
2021.08 - 2022.07
Hair Salon Assistant
The Secret Hair Studio
2021.05 - 2021.10
Front of House Team Member
Chick Fil A
2019.04 - 2020.09
License - Hair
Toni & Guy Hairdressing Academy
Diploma -
Danbury High School
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