Makayla Kyles
Safety Harbor,FL
Summary
Industrious candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Resolute worker with strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Onboarding Support Analyst (Freelance)
PSC Healthcare
Remote
11.2023 - Current
- Identified and resolved problems through root cause analysis and research
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions
- Recommended process improvements to continually identify, analyze and fix constraints and challenges
- Queried databases for information needed for report processing
- Validated results and performed quality assurance to assess accuracy of data
- Contracted Hours: Monday, Wednesday and Friday - 9am – 11am; totaling 6 hours a week.
System Operations Specialist
Excite Health Partners
09.2022 - 03.2023
- Monitored system and application availability and performance information to support efficient operation
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security
- Troubleshot system stoppages and determined best course of action to maintain system up-time
- Partnered with system administrators to maintain operating system and application patch levels
- Documented support procedures, processes, and solutions in centralized systems, enabling user self-service
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Vendor Management Specialist
Excite Health Partners
09.2022 - 03.2023
- Helped to research, vet, and onboard new vendors, set up contracts and establish connections
- Managed vendor and contractor relations and negotiations across 30+ facilities
- Completed annual reviews of vendor policies and procedures
- Organized and maintained vendor records in accordance with corporate guidelines
- Maintained current documentation and submitted timely reports
- Achieved optimal goals by executing negotiation strategies for prices and services
- Managed vendor performance to maximize profitability and achieve financial objectives.
Compliance Specialist
Excite Health Partners
02.2022 - 09.2022
- Completed field checks to verify licenses and permits for various business
- Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations
- Identified gaps in existing compliance processes and recommended updates
- Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance
- Kept informed regarding pending industry changes, trends, or best practices
- Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.
Account Coordinator
DTC Workforce Programs
10.2021 - 02.2022
- Prepared and set up for new employee orientations
- Verified the information provided by applicants and performed full background checks for high-level positions, including criminal and credit histories
- Communicated company policies, benefits, and requirements to job applicants to start every new employee out with the same information
- Explained company personnel policies, benefits, and procedures to employees or job applicants
- Processed staffing documentation, including their performance evaluations and file notations
- Posted job vacancies in traditional print publications and with online message boards to attract the desired candidate pool
- Compiled data to produce detailed personnel reports for senior human resources team members
- Followed established guidelines and procedures
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Kept work area organized and clutter-free
- Monitored processes and recommended methods for improvement
- Researched and compiled data to produce operational reports for senior leaders.
Phlebotomist
CSL Plasma
08.2020 - 04.2021
- Prepared tools, equipment, and machinery to safely draw blood and plasma and transport samples
- Collected units of plasma and blood for medical examinations through venipuncture and capillary puncture
- Collaborated and communicated with patients, Doctors, and phlebotomist to ensure cohesive team environment
- Fostered relationships with patients to build trust and mitigate discomfort during procedures
- Communicated calmly with plasma donors to ensure positive experience and generate repeat donations
- Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work
- Disposed of biohazard fluids, tissue, and collection devices safely and securely to minimize the risk of spreading diseases and bacteria
- Kept work area organized and clutter-free.
Occupational Therapy Aide
Pinnacle Hand Therapy
02.2019 - 06.2020
- Supported patients by promoting their accomplishments and attending to their unique physical needs
- Observed patients and documented their attendance, progress, and attitudes with their therapy program
- Helped the occupational team plan, implement, and administer therapy programs
- Evaluated patient's condition regularly and made changes to program to increase range of motion
- Encouraged patients and dealt with physical needs to facilitate attainment of therapeutic goals
- Demonstrated therapy techniques and activities to patients to help them understand the expectations
- Utilized downtime to perform routine tasks, preventing service delays.
Caregiver
Private Home Caregiver
08.2017 - 01.2019
- Provided companionship throughout day, engaging clients in conversation and activities
- Cooked meals based on nutritional requirements and special diets
- Assisted clients with maintaining personal connections by gathering information and typing up their correspondence
- Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions
- Maintained safe and clean patient environment.
Education
High School Diploma -
Clinton Junior Senior High School
Clinton, WI05.2016
Skills
- Medical Records Requests
- Performance Strategies
- Strategic Planning
- Account Management
- Accounts Payable and Accounts Receivable
- Strong Lead Management Skills
- Audit Risk Management
- Vendor Relationship Management
- Team Meetings
- Auditing
- Management
- Vendor Negotiations
- Vendor Contracts
- Audit Coordination
- Office Operations
- Data Operations
- Data Entry
- Vendor Relations
- Payroll Processing
- Client Meetings
- Vendor Engagement
- Clerical Support
- Human Resources Department Processes
- Software Programs/Platforms/Applications
- Microsoft Programs
- Adobe Programs
- EMR Systems
- VMS (Vendor Management Systems)
- ATS (Applicant Tracking System)
Additional Information
Gap History
04/2021 – 10/2021
Relocated to Largo, FL from Hampton, VA; No immediate need for employment after arriving to Florida.
03/2023 – 12/2023
Medical Absence
Volunteer Experience
Humane Society: Tampa Bay - 11/2022
Tampa, FL 33607
Timeline
Onboarding Support Analyst (Freelance)
PSC Healthcare
11.2023 - Current
System Operations Specialist
Excite Health Partners
09.2022 - 03.2023
Vendor Management Specialist
Excite Health Partners
09.2022 - 03.2023
Compliance Specialist
Excite Health Partners
02.2022 - 09.2022
Account Coordinator
DTC Workforce Programs
10.2021 - 02.2022
Phlebotomist
CSL Plasma
08.2020 - 04.2021
Occupational Therapy Aide
Pinnacle Hand Therapy
02.2019 - 06.2020
Caregiver
Private Home Caregiver
08.2017 - 01.2019
High School Diploma -
Clinton Junior Senior High School
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