Makayla R. Kyles

Work History

Excite Health Partners

09.2022 - 03.2023

Facilitated client satisfaction and renewed customer relations to drive growth.
Presented professional image consistent with company's brand values.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Evaluated client needs and developed tailored solutions to increase positive customer ratings.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Maintained current knowledge of evolving changes in marketplace.
Developed and maintained strong working relationships with professionals within assigned territory.
Maintained current documentation and submitted timely reports.
Tracked progress and performance with Excel tracking sheets.
Negotiated complex vendor agreements and built relationships across multiple commodities.
Managed travel medical staff vendor contracts and relationships through collaboration to maximize cost-effectiveness, optimize delivery schedules and maintain service standards.

Excite Health Partners

02.2022 - 09.2022

Completed field checks to verify licenses and permits for various business.
Took notes on field examinations and specific case details, updated databases and produced reports outlining results of investigations.
Identified gaps in existing compliance processes and recommended updates.
Confirmed data and licensing information through investigations and notified violators of required changes to bring operations into compliance.
Kept informed regarding pending industry changes, trends or best practices.
Investigated locations to confirm license data, conducted background checked and assessed premises for compliance with licensing requirements.

DTC Workforce Programs

10.2021 - 02.2022

Prepared and set up for new employee orientations
Verified the information provided by applicants and performed full background checks for high-level positions, including criminal and credit histories
Communicated company policies, benefits and requirements to job applicants to start every new employee out with the same information
Explained company personnel policies, benefits, and procedures to employees or job applicants
Processed staffing documentation, including their performance evaluations and file notations
Posted job vacancies in traditional print publications and with online message boards to attract the desired candidate pool
Compiled data to produce detailed personnel reports for senior human resources team members
Followed established guidelines and procedures
MK
Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
Kept work area organized and clutter-free
Monitored processes and recommended methods for improvement
Researched and compiled data to produce operational reports for senior leaders.

CSL Plasma

08.2020 - 04.2021

Prepared tools, equipment, and machinery to safely draw blood and plasma and transport samples
Collected units of plasma and blood for medical examinations through venipuncture and capillary puncture
Collaborated and communicated with patients, Doctors, and phlebotomist to ensure cohesive team environment
Fostered relationships with patients to build trust and mitigate discomfort during procedures
Communicated calmly with plasma donors to ensure positive experience and generate repeat donations
Adhered strictly to infection mitigation processes, disease control standards, and safety protocols in all areas of work
Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria
Kept work area organized and clutter-free.

Pinnacle Hand Therapy

02.2019 - 06.2020

Supported patients by promoting their accomplishments and attending to their unique physical needs
Observed patients and documented their attendance, progress and attitudes with their therapy program
Helped the occupational team plan, implement and administer therapy programs
Evaluated patient's condition regularly and made changes to program to increase range of motion
Encouraged patients and attended to physical needs to facilitate attainment of therapeutic goals
Demonstrated therapy techniques and activities to patients to help them understand the expectations
Utilized downtime to perform routine tasks, preventing service delays.

08.2017 - 01.2019

Provided companionship throughout day, engaging clients in conversation and activities
Cooked meals based on nutritional requirements and special diets
Assisted clients with maintaining personal connections by gathering information and typing up their correspondence
Provided physical and emotional support to patients and families, while delivering services to patients with terminal conditions
Maintained safe and clean patient environment
May 2016
Performed routine housekeeping, including making beds, doing dishes, and sweeping
Conferred with multidisciplinary team to deliver optimal care for each client based on individual factors like physical abilities and specific limitations
Cleaned and organized living spaces to provide each person with the best environment for health and wellness
Managed the client's daily living needs such as shopping, organizing medicines and transporting them to their medical appointments
Transported clients to doctor's offices and grocery stores.