Ma'Kayla Mims
Newark,NJ
Summary
Enthusiastic Student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average user skills in information technology and social media.
Overview
1
1
year of professional experience
Work History
Fall Intern
The City of Bainbridge
Bainbridge, GA
08.2023 - 12.2023
- Assisted with the development of marketing campaigns for upcoming events.
- Created presentations highlighting project updates.
- Created content for various platforms such as Facebook, Twitter, Instagram, Pinterest and YouTube.
- Developed content strategy to increase social media followers and engagement.
- Selected appropriate materials and props for decorations.
- Set up stages, platforms, tables, chairs and backdrops in accordance with design plan.
- Distributed flyers to local businesses and residential areas.
- Answered customer queries regarding the organization's services.
Customer Service Representative
Publix
Cantonment, FL
11.2022 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Assisted in the preparation of dough for cakes, pies and other baked goods.
- Maintained a clean and sanitary work area throughout the day.
- Restocked shelves with freshly made products.
- Decorated cakes using various techniques such as piping and fondant sculpting.
- Demonstrated knowledge of proper food handling techniques when preparing ingredients.
Education
Biology
Kean University
Union, NJ06-2027
High School Diploma -
Bainbridge High School
Bainbridge, GA05-2023
Skills
- Search Engine Optimization
- Video Editing
- Web development
- Sales Support
- Research
- Computer Skills
- Problem-Solving
- Creativity and Innovation
- Attention to Detail
- Customer Service
- Retail Marketing
- Conflict Resolution
Timeline
Fall Intern
The City of Bainbridge
08.2023 - 12.2023
Customer Service Representative
Publix
11.2022 - 12.2022
Biology
Kean University
High School Diploma -
Bainbridge High School