Makaylen McKenzie
Columbus,OH
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
5
5
years of professional experience
Work History
Recruitment and Diversity Intern
Ohio State Highway Patrol
12.2023 - Current
- Develops and maintains professional relationships with internal employees and customers.
- Participates in job fairs to promote recruitment and establish professional relationships with the community.
- Conducts basic clerical duties by taking memos, maintaining files, and organizing documents.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Administrative Assistant (Contract)
Ideal Precision Instrument Service Inc.
08.2023 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained database of client contact information with accuracy and attention to detail.
- Monitored daily operations to ensure efficient workflow processes were being followed.
- Established professional and collaborative working relationships with company associates and external parties
- Created Standard Operating Procedures guidelines.
Business Process Analyst (Contract)
American Electric Power
05.2022 - 03.2023
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Created training materials and delivered presentations to stakeholders on proposed changes in business processes.
- Designed and documented new business workflows and procedures, ensuring compliance with regulatory requirements.
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
Senior Human Resources Assistant
Amazon
04.2021 - 05.2022
- Conducted new hire orientations, onboarding processes, and employee exit interviews.
- Analyzed and reported on employee turnover rates to determine root causes and make recommendations for improvement.
- Updated and maintained employee attendance records.
- Facilitated communication between managers and employees regarding job expectations or career development opportunities.
- Collaborated with HR team on various projects, fostering a cohesive work environment.
- Generated correspondence related to performance reviews, disciplinary actions, promotions, transfers, or terminations of employees.
- Analyzed employee surveys to identify trends in areas such as morale or job satisfaction levels.
- Implemented and provided training to employees and managers on corporate policies, processes, and procedures.
- Served as a resource for questions about benefits, vacation time accrual, and other employment-related inquiries.
- Managed employee relations with prompt conflict resolution strategies.
- Spearheaded employee engagement initiatives, resulting in increased job satisfaction rates.
Mentor
Montgomery County Juvenile Court (Reclaiming Futures)
03.2019 - 08.2020
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Guided how to navigate through challenging situations both inside and outside of school environments.
- Scheduled follow-ups to gauge mentees' progress
- Developed individualized plans for each mentee to maximize their potential in the areas of academics, social interactions, and decision-making.
- Acknowledged mentee strengths, talents, and gifts to encourage exploration.
Human Resources Intern
PSA Airlines
02.2020 - 04.2020
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Managed employee records and documents, ensuring the accuracy of information and confidentiality of data.
- Supported leaders on projects to enhance the efficiency and effectiveness of the organization.
- Filed paperwork, sorted, and delivered mail, and maintained office organization.
- Created informative welcome packets for new employees containing essential information about company culture, policies, benefits, and expectations.
Education
Master of Science - Industrial-Organizational Psychology
Southern New Hampshire University
11.2024
Bachelor of Arts - Sociology
Wright State University
Dayton, OH12.2020
Skills
- Microsoft Office
- E-verify
- Kronos
- Employee Onboarding
- ServiceNow
- Salesforce
- Detail-Oriented
- Time-Management
- Critical Thinking
- Teamwork and Collaboration
- Quick Learner
- Database Management
Accomplishments
- Honor Roll, Southern New Hampshire University- 2022-2024
- Dean's List Recipient, Wright State University- 2018
- National Society of Collegiate Scholars (NSCS)
Timeline
Recruitment and Diversity Intern
Ohio State Highway Patrol
12.2023 - Current
Administrative Assistant (Contract)
Ideal Precision Instrument Service Inc.
08.2023 - 11.2023
Business Process Analyst (Contract)
American Electric Power
05.2022 - 03.2023
Senior Human Resources Assistant
Amazon
04.2021 - 05.2022
Human Resources Intern
PSA Airlines
02.2020 - 04.2020
Mentor
Montgomery County Juvenile Court (Reclaiming Futures)
03.2019 - 08.2020
Master of Science - Industrial-Organizational Psychology
Southern New Hampshire University
Bachelor of Arts - Sociology
Wright State University