MA'KAYLIA JOHNSON

• During my employment at Ross I was tasked with working at the cash register and putting stock back on the sales floor as well as organizing stock
• I also assisted customers at the register with checking out as well as finding the stock in our system and getting them their discounts.

• During my employment at Ross I was tasked with working at the cash register and putting stock back on the sales floor as well as organizing stock
• I also assisted customers at the register with checking out as well as finding the stock in our system and getting them their discounts.

• During my employment with the TJX companies, I am tasked with working to better help improve the customer experience
• I also assist in taking phone calls to answer questions our customers may have as well as relaying messages to managers and other associates.
• My job is to provide our clientele with the best possible service and solutions to their issues regarding our store and staff
• We do include our rewards program within our store as well that allows our customers access to certain luxuries
• As part of the application process, I have been trusted with crucial information such as social security numbers, addresses, and drivers license numbers
• I am aware of what I can and can not do with this information which includes but is not limited to giving out information, copying information, or using it for my own benefit.

• During my time at safelite, I have delivered exceptional customer service during glass repair and replacement appointments. I have diagnosed vehicle issues as best I could related to auto glass and provided effective solutions.
• As a field service representative, I use mobile technology for order management and service tracking which enhances customer satisfaction by providing timely and efficient field service support.

I attended Obra D. Tompkins High for all 4 years of my high school career. Throughout that time, I went through several trials and tribulations in order to achieve my desired goals. I was on the dance team, I studied the french language, took my first culinary class at a different campus, took my first forensic class, and made color-guard captain my second year.