Makayliah Tharp
Duncannon,PA
Summary
Business Associate supporting clients and serving as primary business contact. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Skilled leader during business meetings and making sales field visits. Strong business acumen, attention to detail, excellent communication and interpersonal skills.
Overview
3
3
years of professional experience
Work History
Business Assistant
Hearltand Dental
10.2022 - Current
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Monitors patient accounts collection, post payments from insurance companies and provide information to patients
- Processes dental claims to primary and secondary insurance companies, daily electronic claims to follow up and submit xrays, charts or documentation requested
- Engaged with customers to build business relationships.
- Assisted in the development and execution of marketing strategies to increase brand visibility and drive sales growth.
- Supported departmental goals through diligent research, data analysis, and preparation of comprehensive reports.
- Advanced employee skill sets through comprehensive training programs tailored to individual needs.
- Maintained accurate financial records by processing invoices, tracking expenses, and reconciling accounts.
- Streamlined office processes by implementing efficient filing systems and organizational tools.
- Boosted company reputation with excellent customer service while addressing inquiries and resolving issues promptly.
Treatment Coordinator
Apicella-Lorei Orthodontics
09.2021 - 10.2022
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted dentists in the development of customized treatment plans, ensuring optimal patient outcomes.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
Education
High School Diploma -
Newport High School
Newport, PA06.2021
High School Diploma -
Cumbberland Perry Vocational Technical School
Mechanicsburg, PA06.2021
Skills
- Document Management
- Client Relationship Building
- Budget Planning
- Calendar Management
- Bank Deposits
- Payment Processing
- Content Management Systems
- Learning Management Systems
Timeline
Business Assistant
Hearltand Dental
10.2022 - Current
Treatment Coordinator
Apicella-Lorei Orthodontics
09.2021 - 10.2022
High School Diploma -
Newport High School
High School Diploma -
Cumbberland Perry Vocational Technical School