Summary
Overview
Work History
Education
Skills
Timeline
Generic

Makaylin Franklin

Summary

Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work. Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Hardworking and passionate job seeker eager to secure entry-level position. Ready to help team achieve company goals.

Overview

2
2
years of professional experience

Work History

Travel Phlebotomist

Redcross
11.2021 - 05.2022
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Addressed questions and concerns to educate patients on collection process and procedures.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Packaged and shipped specimens to central lab daily.
  • Monitored patients for reactions and verified sample quality.
  • Conducted venipuncture and other CT procedures.
  • Verified patients' identification for proper sample collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
  • Followed established safety protocols and standards to minimize risk of infection and injury.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Assisted in training and onboarding new phlebotomists.
  • Verified proper storage and transportation of specimens to laboratories.
  • preformed medical screenings
  • loaded and unloaded/drove a pro-master to and from our destination

Host/expo/to Go

Fatz Cafe
08.2020 - 06.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Used cash registers and credit card machines to cash out customers.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Relayed guest comments or suggestions to manager on duty for further action.
  • Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Promoted business loyalty by fostering positive customer relationships.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Delivered pick-up and curbside orders to guests.
  • Took initial drink orders and relayed information to wait or bar staff.

Education

No Degree - Phlebotomy

Midlands Technical College
West Columbia, SC
11.2021

Skills

  • Specimen Preparation
  • Venipuncture
  • Infection Control
  • Data Entry
  • Paperwork Processing
  • Patient Confidentiality
  • HIPAA
  • Patient Support
  • Medical Records Review
  • Quality Control
  • Quality Control Guidelines
  • Medical Records Maintenance
  • Patient Care
  • Hemoglobin Testing
  • Sample and Specimen Collection
  • Specimen Labeling Procedures

Timeline

Travel Phlebotomist

Redcross
11.2021 - 05.2022

Host/expo/to Go

Fatz Cafe
08.2020 - 06.2021

No Degree - Phlebotomy

Midlands Technical College

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Makaylin Franklin