Summary
Overview
Work History
Education
Skills
Timeline
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Makaylynn Swofford

Du Quoin,IL

Summary

Dedicated professional with strong communication skills and a proven track record at Helia Healthcare of Benton. Recognized for enhancing team performance and maintaining high standards of cleanliness. Adept at following safety protocols and delivering exceptional customer service, ensuring a positive experience for all clients. Hardworking and committed to excellence in every task.

Overview

4
4
years of professional experience

Work History

Housekeeper

Helia Healthcare of Benton
04.2025 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Server

Alvis Bar and Grill
01.2025 - 04.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Shift Manager

McDonald's
01.2024 - 04.2025
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Baker

Marks Bakery
01.2023 - 04.2024
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.

Cashier

Caseys Genral Store
02.2022 - 04.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Elverado
Elkville, IL
08-2022

Skills

  • good commutation skills
  • hard working
  • follow instruction thoroughly
  • good team work

Timeline

Housekeeper

Helia Healthcare of Benton
04.2025 - Current

Server

Alvis Bar and Grill
01.2025 - 04.2025

Shift Manager

McDonald's
01.2024 - 04.2025

Baker

Marks Bakery
01.2023 - 04.2024

Cashier

Caseys Genral Store
02.2022 - 04.2022

Elverado

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Makaylynn Swofford