Makaysia Johnson
Mobile,AL
Summary
Results-oriented Life Insurance Agent provides tailored solutions suiting individual coverage needs. Demonstrates comprehensive understanding of insurance policies and regulations with informed recommendations for appropriate protection options. Passionate cultivator of loyal customer relationships and organizational service quality. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Alorica
11.2022 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered constant flow of customer calls with minimal wait times.
Life Insurance Agent
Globe Life Liberty National
05.2022 - 10.2022
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Boosted policy sales through proactive client outreach and effective marketing strategies.
- Streamlined the application process for clients, resulting in faster policy approvals and improved customer satisfaction.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Enhanced brand reputation by consistently providing exceptional customer service and fostering positive relationships with clients.
Certified Pharmacy Technician
Walmart
09.2021 - 03.2022
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Ensured medication safety with thorough verification of prescription orders and drug interactions.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Took in class training for 6 months, to become a Pharmacy Technician at Fortis College
Education
Certificate - Pharmacy Technician
Fortis College
Mobile, ALHigh School Diploma -
ACCEL Academy
Mobile, ALSkills
- Insurance Policy Sales
- Referral Management
- Building Relationships
- Client Relationship Management
- New Agent Training
- Manual Medication Dispensing
- Insurance Billing
- Drug Storage Procedures
- Intravenous Admixture Preparation
- Aseptic Techniques
- HIPAA
Timeline
Customer Service Representative
Alorica
11.2022 - 10.2023
Life Insurance Agent
Globe Life Liberty National
05.2022 - 10.2022
Certified Pharmacy Technician
Walmart
09.2021 - 03.2022
Certificate - Pharmacy Technician
Fortis College
High School Diploma -
ACCEL Academy