Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Makda Fesseha

Minneapolis

Summary


I have a lot of experience with managing front desk duties, providing above and beyond customer service, and maintaining a welcoming environment for customers. I have incredibly strong communication skills and problem-solving abilities that help me deal with guest inquiries and concerns effectively. I have a long track record of ensuring smooth daily operations and fostering positive guest experiences through all different types of industries.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Desk Attendant

First Service Residental
07.2023 - Current


  • Coordinated with vendors for repair and maintenance of homeowners units.
  • I boosted efficiency by keeping track of front desk supply inventory on a regular basis.
  • Monitored security cameras and called the police when robberies or suspicious activity occurred in or around the building.
  • Provided information about building services, events, and amenities.
  • I helped create a positive team atmosphere in the workplace by pitching in and helping my coworkers with tasks whenever needed.
  • Greeted owners and their guests as they were entering and exiting the building.

Hotel Receptionist

Hampton Inn By Hilton
12.2022 - 06.2023


  • I participated in organizing events, like company conferences and special occasions that were held at the hotel.
  • Every day, I greeted guests at the front desk, created engaging and friendly conversations, and made sure that the check-in process was enjoyable and seamless for guests.
  • I approved late check-ins and coordinated with the cleaning staff about what time they were allowed to enter the room and clean it.
  • I directed guests to the correct facilities in the building.
  • Even when the building was busy, I made sure to answer all phone calls as soon as possible and in a professional manner.
  • I accommodated difficult requests made by guests.

Intern

Medtronic
06.2021 - 08.2022
  • I helped my team with their daily tasks, making it easier for them to focus on more important projects.
  • I kept files, spreadsheets, and reports organized to made sure that everything was in order for my higherups.
  • I was able to improve my knowlage of software programs and built up my technical skills along the way.
  • I got my Excel certification, which helped me refine my abilities even more.
  • I collaborated with several teams to finish projects, putting together surveys and organizing data in spreadsheets.
  • I took care of scheduling meetings for my managers to make sure that everything ran smoothly during their meetings.
  • I developed strong organizational skills by handling multiple tasks at once and meeting tight deadlines.
  • I prepared project presentations and reports to help senior staff create a clear objective for their meetings
  • I made sure that projects were visible and on schedule by updating status reports regularly.
  • I made detailed reports with my research and suggestions to guide decision-making on big projects.

Gym Attendant

LA Fitness
04.2020 - 06.2021
  • I helped the personal trainers by consistently recommending new and existing members to sign up for a personal training session.
  • I maintained a clean and organized front desk area and the trainers' desk areas.
  • Greeted all members with a positive attitude and made sure to say goodbye to all members as they were exiting.
  • Picked up weights and re-racked them in the right spots after closing the gym.
  • Enforced gym rules
  • Called vendors when equipment needed maintenance.
  • Opened and closed the gym on the regular.
  • Checked the pool levels daily to make sure they were up to par and made a report about it daily so we could have a consistent log about the levels.

Associate

CVS Pharmacy
06.2019 - 03.2020
  • Assisted customers with questions they had.
  • I put up tabs on items that were on sale.
  • I stocked items that came in totes onto the shelf's.
  • I cleaned restrooms, dusted shelf's, and emptied garbage cans.
  • Trained new associates on the tasks we were responsible for.
  • I provided a positive first impression on customers when they entered the store and made sure to give them a proper goodby when they were exiting the store.



Crew Member

McDonald's
01.2017 - 02.2018
  • I worked the front counter, the drive-thru, and cleaned the tables where customers ate.
  • I took orders in the drive-thru while also preparing drinks and orders for customers.
  • I provided great customer service — I greeted customers and made sure their expectations were met.
  • I got to know all the specific items on the menu in order to answer specific questions customers had, usually questions pertaining to allergies.

Education

University of St. Thomas
Saint Paul, MN

Skills

  • Team player attitude
  • Self-discipline
  • Fitness knowledge
  • Outstanding communication skills
  • Fast learner
  • Professionalism and etiquette
  • Data entry
  • Multitasking and organization
  • Complex Problem-solving
  • Goal-oriented mindset
  • Digital marketing
  • Time management

Certification

Excel Certified

Languages

Tigrinya
Native or Bilingual

Timeline

Desk Attendant

First Service Residental
07.2023 - Current

Hotel Receptionist

Hampton Inn By Hilton
12.2022 - 06.2023

Intern

Medtronic
06.2021 - 08.2022

Gym Attendant

LA Fitness
04.2020 - 06.2021

Associate

CVS Pharmacy
06.2019 - 03.2020

Crew Member

McDonald's
01.2017 - 02.2018

University of St. Thomas

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Makda Fesseha