Makda Teklemariam
Garland
Summary
Dynamic and organized professional with experience at Baylor Scott & White Medical Center, excelling in front desk management and client communication. Proven ability to enhance office efficiency through adept data entry and time management, while maintaining confidentiality and providing exceptional customer service. Adaptable and committed to fostering positive client relationships.
Overview
5
5
years of professional experience
Work History
Receptionist
Valora Medical Group
02.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Package Handler
Amazon
05.2021 - 07.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Cashier
Walmart
03.2020 - 04.2021
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
Bachelor of Science - Nursing
Texas Womens University
Denton, TX05-2028
High School Diploma -
Hillcrest High School
Dallas, TX05-2022
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Adaptable to change
- Insurance verification
- Front desk management
- Healthcare industry
Languages
Amharic
Professional Working
Timeline
Receptionist
Valora Medical Group
02.2024 - 03.2025
Package Handler
Amazon
05.2021 - 07.2023
Cashier
Walmart
03.2020 - 04.2021
Bachelor of Science - Nursing
Texas Womens University
High School Diploma -
Hillcrest High School
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