MAKDAM JABER
SAN CARLOS,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
U.S Bank
03.2020 - Current
- Integrated best business practices from commercial venders and created an efficient automated process
- Created initial templates for global enterprise that can deliver objective levels of service with measurable metrics.
Instructor
Waymo via Transdev
03.2020 - Current
- Coach and administer cross-functional teams to develop comprehensive concept of operations and detailed system requirements for the digital self-driving information system
- Implement metrics for defining efficiency, effectiveness and overall success of the business unit
- Supervise, develop, monitor, and mentor staff and subordinates within the self-driving vehicle operations
- Implement teambuilding exercises and facilitate teambuilding training sessions to improve morale and eliminate management/staff conflicts
- Responsible for integrating and coordinating information technology requirements and emerging enterprise solutions
- Successfully lead an organizational change management initiative to maintain relevancy and core expertise
- Consistently demonstrate situational awareness and adjust to changes in the environment and create judgement criteria
- Monitor multiple software systems with constant focus in data recording computers
- Triage software issues and troubleshoot abnormal vehicle behaviors
- Respond quickly and simultaneously to multiple scenarios by executing real-world testing against designed specifications and provide ad-hoc support for specific requested scenarios
- Document and report findings through meetings about software behavior and adapt quickly to new and developing technology.
Experienced Driver
Uber and Lyft
San Francisco, CA
01.2017 - Current
- Demonstrated professional conduct with clients and families delivering safety and outstanding customer service
- 4.97 and 5 ratings
- Excellent driving record
Air Transportation Office Manager
Libyan Authority of Airports
Tripoli, IA
01.2014 - 09.2015
- Executed and established procedures for loading potentially hazardous cargo and patients with a focus on safety
- Evaluated and reconfigured systems to support customer service and operational goals
- Reported inventory balances and cycle counts in both the ERP and WMS systems
- Structured and staffed a transportation employee technology management organization.
Operations Supervisor
Buraq Airline
Tripoli, IA
01.2013 - 12.2014
- Accurately managed shipment processing, provided direction to associates and revised inventory activities
- Managed schedules for flights, pilots, co-pilots and accounted limited time
- Managed written reports for every shift
Hotel Manager
Elnawres Hotel
Tripoli, IA
01.2013 - 12.2014
- Managed front desk agents, assisted with check-in and information
- Resolved employee issues and customer grievances
- Managed event planning for weddings, seminars, and conferences
- Provided end-of-month audits
- Cultivated long-lasting relationships with outside vendors
Education
Bachelor of Science - Flight Dispatcher
Libyan International Academy for Aviation Science
2012
Skills
- Developing Winning Teams
- Analytical Problem Solving
- Security and Safety
- Critical thinking proficiency
- Human development
- Community Outreach
- Innovation
- Developing Strategy
- Negotiation
Timeline
U.S Bank
03.2020 - Current
Instructor
Waymo via Transdev
03.2020 - Current
Experienced Driver
Uber and Lyft
01.2017 - Current
Air Transportation Office Manager
Libyan Authority of Airports
01.2014 - 09.2015
Operations Supervisor
Buraq Airline
01.2013 - 12.2014
Hotel Manager
Elnawres Hotel
01.2013 - 12.2014
Bachelor of Science - Flight Dispatcher
Libyan International Academy for Aviation Science
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