Makdarline Seisay
Greensboro,NC
Summary
Payroll Specialist with a decade of experience in Administrative training through the United States Postal Service. Proficient in payroll tax, HR support, and audit support, with a strong focus on error checking and cash flow management and customer service. Committed to driving cost savings and supporting organizational success through innovative solutions and meticulous attention to detail.
Overview
11
11
years of professional experience
Work History
Claims Clerk
United Health Group
Work From Home
10.2022 - Current
- Process claims efficiently, ensuring timely resolution and customer satisfaction
- Identify discrepancies in claims, reducing errors and saving costs
- Process claims efficiently, ensuring accuracy and compliance with UHG policies
- Analyze data to identify trends, streamline procedures, and enhance claim resolution speed
- Manage high volume claim processing, consistently meeting deadlines
- Implement process improvements that boost productivity and reduce errors significantly
- Proof claim or referral submission to determine, review, or apply appropriate guidelines, coding, member identification processes, provider selection processes, and claim coding, including procedure, diagnosis, and precoding requirements
- Manages claims on desk, route/queues, and ECHS within specified turn-around-time parameters
- Coordinates responses for routine phone inquiries and written correspondence related to claim processing issues
- Routes and triages complex claims to Senior Claim Benefits Specialist
- Review and verify patient account information against insurance program specifications, and analyze surgical procedures and diagnoses using CPT-4 and ICD-9/ICD-10 codes
- Analyze and correct billing errors from inbound HCFA and UB hospital bills to maintain customer support
- Correspond letters, and send out claim forms, EOB's, checks to providers, and medical facilities
- Maintain patient confidentiality in accordance with HIPAA and company policies
- Manage high-volume claim processing, consistently meeting deadlines while implementing process improvements that boost productivity and reduce errors
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Managed workload and priorities to meet claims processing meet deadlines.
Data Entry
Sutherland Global
Work From Home
06.2022 - 01.2023
- Streamlined data entry processes, boosting productivity and meeting tight deadlines
- Consistently exceeded performance targets, contributing to team success
- Meticulously entered and verified complex data sets, maintaining high standards of accuracy
- Proposed and implemented new data entry methods, improving efficiency and reducing processing time
- Adapted quickly to new software and technologies
- Worked effectively in a fast-paced team environment, sharing best practices and supporting colleagues
- Consistently surpassed performance benchmarks, contributing to the team's overall success
- Proposed innovative data entry methods, streamlining processes
- Optimized data entry processes, enhancing accuracy and efficiency
- Enter personal customer information into databases as collected upon forms or spreadsheets
- Review all data for errors and report and unusual findings to management
- Collect and determine completion of all information before entering data into software programs
- Work following privacy guidelines as dictated by state and federal law
- Ensure proper updates of required software and train new employees as needed on company processes
Lead Sales and Service Associate
United States Postal Service
Greensboro, United States
10.2013 - 03.2022
- Managed all accounting and administrative tasks
- Trained in data analysis, financial management, auditing and budgeting
- Handled back-end management of bookkeeping and accounting records
- Invoice entry and processing
- Vendor statement reconciliation
- Daily bank reconciliations
- Phone contact with clients for setting appointments, reminding of appointments, troubleshooting login troubles, etc
- Handled Human Resources processes for all new employees led under my station facility
- Manage accounts receivable and prepare daily bank deposits and perform accounting tasks
- Assist in preparation for meetings and passport appointments
- Get to know and build relationships with clients and their families
- Preparation of greeting cards for special occasions (birthdays, anniversaries, get well, etc)
- Purchase and maintenance of office supplies
- Managed administrative tasks, optimized filing systems, and coordinated schedules for staff
- Implemented new processes, reducing paperwork time by hours weekly
- Improved office productivity through effective time management and task prioritization
- Consistently met deadlines and exceeded expectations in role execution
- Managed financial records and transactions for the United States Postal Service, ensuring accurate bookkeeping and timely reporting of financial data
- Implemented streamlined accounting processes, reducing errors and improving efficiency in payroll management and expense tracking
- Preparation of job cost billings and cash application
- Calculation and preparation of percentage completion schedules
- Entry of project management and equipment time allocations
- Bank reconciliation preparation
- Management of notes payable, including recording drafts, payments, and loan draw requests
- Credit card management and payments
- Optimized budget allocation, leading to cost savings and improved financial health for the daycare facility
- Journal entry preparation and cash management entries (quarterly audit & bi-weekly audit reports to manage station in accordance)
- Monthly reconciliations, including notes payable, prepaid accounts, accounts payable, real estate tax accruals, and other relevant accounts
- File maintenance and organization
- Year-end file archiving after Postal Audits such as passport applications, P.O. Box Applications, P.O. Box locks & keys, truck logs, bank logs, and old stamps
- Quarterly audit of inventory, supplies, P.O. Box, and postal inventory
- Maintenance of P.O.Box, graded P.O.Box, equipment inventory of locks & keys for 1,000-3,000 P.O Boxes for multiple stations
- Managed financial transactions and sensitive documents, upholding security and compliance
- Pioneered customer service strategies, resolving complex issues and forging enduring relationships with key clients, significantly enhancing USPS's market position
- Open and maintain customer accounts by recording account information
- Maintain financial accounts by processing customer adjustments
- Prepare product or service reports by collecting and analyzing customer information
- Keep records of customer interactions, process customer accounts, and file documents
- Work with customer service manager to ensure proper customer service is being delivered
Education
Certified Payroll Specialist -
Guilford Technical Community College
Jamestown, NC12.2024
Some College (No Degree) - Quickbooks, PeopleSoft, Workday, Intuit Quicken, ADP Workforce, Paychex, SAP
Omni Training
OnlineAccounting, Auditing, Budgeting, Finance, Bookkeeping
United States Postal Service
03.2022
HS Diploma -
Nazareth Regional High School
Brooklyn, NY06.2006
Skills
- Payroll Processing
- Payroll Auditing
- Account Payable
- Payroll Specialist
- Account Receivable
- Supervisory Management Skills
- Human Resources
- Data Entry
- Accounting Specialist
- Office Coordinator
- Customer Service
- Financial Reporting
- Accounting
- QuickBooks
- SAP
- Paychex
- Onpay
- ADP
- Attention to Detail
- Time Management
- Problem Solving
- Audit Support
- Budgeting
- Tax Compliance
- Journal Entries
- Documentation Management
- Error Checking
- Software Adaptability
- Financial Analysis
- Data Security
- Process Documentation
- Organizational Skills
- Client Relations
- Excel/Spreadsheet
- Data Management
- Employee Training
- Conflict Management
- Communication
- Leadership
- Performance Evaluation
- Financial Systems
- Microsoft Office
- Risk Assessment
- Strategic Planning
- Cost Savings
- Financial Risk Management
- Regulatory Audit
- Cash Flow Management
- Investment Analysis
- Expense Management
- Financial Forecasting
- Compliance Auditing
- Cost Analysis
- Financial Strategy
- Revenue Management
- Financial Literacy
- Customer Retention
- Strategic Budgeting
- Cash Flow Analysis
- HRIS
- Benefits Administration
- Paylocity
- Relationship Management
- Sage
- User Acceptance Testing
- Technical Accounting
- Workday
- Labor Law
- HR Support
- Payroll Tax
- Oracle Payroll
- Billing Accuracy
- Software Proficiency
Timeline
Claims Clerk
United Health Group
10.2022 - Current
Data Entry
Sutherland Global
06.2022 - 01.2023
Lead Sales and Service Associate
United States Postal Service
10.2013 - 03.2022
HS Diploma -
Nazareth Regional High School
Certified Payroll Specialist -
Guilford Technical Community College
Some College (No Degree) - Quickbooks, PeopleSoft, Workday, Intuit Quicken, ADP Workforce, Paychex, SAP
Omni Training
Accounting, Auditing, Budgeting, Finance, Bookkeeping
United States Postal Service