Makdiena L Dribo
Kent
Summary
Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Adept at fostering a positive work environment and driving results through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
- No job Experience
Customer Service Supervisor
Worldwide Flight Services
01.2023 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Monitored customer feedback to identify areas of improvement in customer experience.
- Increased customer satisfaction by implementing new strategies to improve service quality and efficiency.
- Collaborated with other departments to streamline processes, enhancing customer experience and reducing response times.
- Handled escalated customer complaints with empathy and professionalism, resolving issues quickly while maintaining positive relationships with clients.
- Led monthly meetings with the team, discussing performance metrics and setting goals for continuous improvement.
- Empowered staff to take ownership of their roles, fostering a sense of responsibility that contributed to the overall success of the department.
Education
High School Graduate -
Kent-Meridian High School
Kent, WASkills
- Listening
- Reading
- Able to use basic knowledge of computer
- Adapting in hard circumstances
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Multitasking
- Excellent communication
- Computer skills
- Active listening
- Decision-making
- Problem resolution
LANGUAGES
English and Marshallese
Timeline
Customer Service Supervisor
Worldwide Flight Services
01.2023 - Current
High School Graduate -
Kent-Meridian High School
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