Makeba Black

• Monitored cases for support order compliance and made adjustments.
• Performed case management tasks to enforce court-ordered child support obligations.
• Explained policies, procedures and instructions to parents.
• Interviewed involved parties to confirm facts, verify data and locate persons and financial assets.
• Performed skip tracing activities to locate absent parents and assets.
• Processed legal documents such as summons, bench warrants, wage attachments and liens to prepare materials for trials.
• Researched legal, financial and other records to obtain data needed to secure and enforce child support cases.
• Located parents for gaining child support and prepared records of payments.
• Worked in collaboration with local, state and federal departments to obtain documentary evidence and other sensitive information.
• Calculated child support obligations and debts to initiate collection actions.
• Executed collection calls and written or in-person interactions to solicit child support payments on overdue accounts.

• Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
• Trained employees in essential job functions.
• Initiated plans to improve customer relations, quality standards and service efficiency.
• Handled employee-related issues to improve performance, professional conduct and attendance reliability.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Supervised site investigations, reported issues and escalated those that required further assistance.
• Managed internal operational standards and productivity targets for Area of expertise.

• Organized and coordinated conferences and monthly meetings.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.

Maintained an effective work relationship with students, University Administrators, Department Chairs and other University Personnel

• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Input high volume of monthly invoices with consistent accuracy.
• Managed accounts payable and receivables and payroll.
• Monitored status of accounts receivable and payable to facilitate prompt processing.
• Balanced reports to submit for approval and verification.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Investigated and resolved internal accounting variances to keep records current.
• Reported financial data and updated financial records in ledgers and journals.