MAKEDA ASSEGAI
Bloomfield,USA
Summary
Dynamic and detail-oriented professional with a Master’s degree in Applied Data Science and a solid foundation in call center operations and leadership. Extensive experience in human resources provides a strong understanding of employment law and the ability to assist employees with benefits while navigating federal, state, and local regulatory requirements. Proven track record of leveraging data-driven insights to enhance organizational effectiveness and employee satisfaction. Committed to fostering a positive workplace culture, ensuring compliance, and supporting team growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Human Resource Coordinator
SSP America - BDL Airport
Windsor Locks, CT
12.2025 - Current
- Assisted employees with claim processing for FMLA, short-term disability, and long-term disability. Guided employees through CTPL process and state benefits inquiries.
- Process employee separation and manage exit documentation to ensure compliance with HR policies.
- Review and update job descriptions in collaboration with department managers for accuracy.
- Assist in conducting employee satisfaction surveys, analyzing results, and recommending actions.
- Schedule and coordinate employee training sessions, tracking attendance and feedback for improvement.
- Executed internal investigations and facilitated employee relations to foster a fair and compliant workplace environment.
Human Resources Specialist
Trinity Health Saint Mary Home
West Hartford, CT
01.2025 - Current
- Create and maintain new hire personnel files; complete and audit I-9 forms for compliance
- Conduct internal audits of I-9 documentation and resolve discrepancies to ensure legal accuracy
- Facilitate new hire orientation sessions and support onboarding processes
- Provide in-person HR support, resolving employee inquiries and guiding them through internal policies
- Oversee internal job application process, ensuring timely communication and coordination with managers
- Manage and track FMLA leaves, maintaining detailed spreadsheets and presenting weekly updates to leadership on employee leave status and compliance
- Assist with internal HR investigations in collaboration with leadership and compliance teams
- Coordinate with the State of Connecticut to renew CNA licenses for staff, ensuring timely certification for continued employment
- Support workers’ compensation claims processing, including documentation and follow-up with relevant parties
Human Resource Intern
Makin Wellness
Philadelphia, PA
05.2023 - 09.2023
- Conducted initial interviews to screen potential candidates and assisted with exit interviews to gather feedback and ensure smooth transitions
- Support the onboarding process for new employees, including preparing orientation materials, organizing training sessions, and facilitating new hire paperwork
- Maintain and update employee records in the HRIS
- Assist in data entry and document management, including handling confidential information
- Developed Standard Operating Procedures (SOPs) for ADP
- Presented new ADP SOPs to the company, demonstrating how to use the system and highlighting key features and benefits
- Provided continuous support to employees, answering questions, and troubleshooting issues related to ADP to ensure smooth adoption of the new system
- (Remote)
New Stores Representative II- CS
Waste Management
Windsor, CT
08.2018 - 09.2022
- Assisted in educating representatives on new procedures and best practices
- Assigned tasks to team members, handled escalated requests, and ensured effective task completion
- Performed set-up or modifications in Acorn and MAS
- Obtained and tracked Vendor Schedule A acceptances and rejections, resolving or escalating accordingly
- Managed vendor service and billing issues via ACORN issue queue, resolving or escalating issues as needed
Sr. Fulfillment Specialist
TicketNetwork
South Windsor, CT
06.2016 - 08.2018
- Monitored fulfillment metrics and reported on performance
- Trained team members on fulfillment procedures and systems
- Managed and coordinated ticket orders, ensuring accurate and timely fulfillment
- Provided excellent customer service, addressing inquiries and resolving issues
- Identified opportunities to streamline fulfillment processes, enhancing efficiency
- Collaborated with various departments to ensure seamless operations
Call Center Supervisor
Brown Hill Communications
Saint Kitts
02.2011 - 06.2013
- Streamlined reporting processes to enhance response times and service quality.
- Implemented best practices that increased overall team productivity and morale significantly.
- Identified training needs through performance reviews, leading to improved employee skills.
- Trained team members on performance metrics and consumer behavior identification.
Call Center Supervisor
Clear Harbor
Saint Kitts
01.2010 - 02.2011
- Supervised daily call center operations, ensuring team adherence to service standards.
- Resolved escalated customer issues, fostering a positive experience and retaining loyalty.
- Trained team members on customer service protocols and effective communication techniques.
- Monitored and evaluated call performance, providing constructive feedback for improvement.
Education
Master of Science - Applied Data Science
Eastern Connecticut State University
Willimantic, CT04-2026
Bachelor of Science - Labor Relations & Human Resource Management
Eastern Connecticut State University
Willimantic, CT08-2024
Associate of Science - Business Administration
Asnuntuck Community College
Enfield, CT05-2022
Skills
- Excel Proficiency (Pivot Table, VLOOKUP, etc)
- Knowledge of HIPAA Regulations
- SOP Development and Presentation
- Knowledge of Labor Laws
- Microsoft office and docusign
- Employee relations
- Maintains confidentiality
- Customer relations
- Company organization
- Workforce planning
- Training development
- Human resources audits
- Conflict resolution
- Management support
- Cross-functional collaboration
- Employee engagement strategies
Certification
Accounting Certification, Asnuntuck Community College, August 2024
AWARDS
Sean St.James Memorial Scholarship-2022, Ted and Barbara Herbert Scholarship-2022, Andrew Associates Scholarship - 2024, ECSU 1889 Scholarship- Awarded in 2022
Timeline
Human Resource Coordinator
SSP America - BDL Airport
12.2025 - Current
Human Resources Specialist
Trinity Health Saint Mary Home
01.2025 - Current
Human Resource Intern
Makin Wellness
05.2023 - 09.2023
New Stores Representative II- CS
Waste Management
08.2018 - 09.2022
Sr. Fulfillment Specialist
TicketNetwork
06.2016 - 08.2018
Call Center Supervisor
Brown Hill Communications
02.2011 - 06.2013
Call Center Supervisor
Clear Harbor
01.2010 - 02.2011
Bachelor of Science - Labor Relations & Human Resource Management
Eastern Connecticut State University
Associate of Science - Business Administration
Asnuntuck Community College
Master of Science - Applied Data Science
Eastern Connecticut State University