Taria Felder

Columbia,MD

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Overview

years of professional experience

Work History

Office Manager

04.2015 - Current

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Created, maintained and updated filing systems for paper and electronic documents.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Front Desk Supervisor

John Hopkins Hospital

06.2006 - 02.2015

Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Trained new staff on correct procedures, compliance requirements, and performance strategies.
Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
Collaborated with team members to handle guest requirements from check-in through check-out.
Scheduled and assigned daily work and activities for team members.
Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.

Front Desk Receptionist

John Hopkins Hospital

08.2003 - 07.2006

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Scheduled, coordinated and confirmed appointments and meetings.
Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Answered multi-line phone system and transferred callers to appropriate department or staff member.
Collected room deposits, fees, and payments.
Enhanced customer satisfaction by providing efficient and professional front desk services.

Education

High School Diploma -

Harbor City

Baltimore, MD

05.2003

Skills

Customer Service
Office Management
Organizational Skills

Office Administration
Excellent multi-tasking ability
Data Entry