Makeda McCoy

Manage inbound sales inquiries related to products and quickly establish rapports with customers over the phone. Regularly exceed targets related to call volume, sales conversion, and customer satisfaction. Accurately respond to inbound phone calls using designated script, active listening skills and extensive product knowledge to solve customer queries

Trained 10+ staff members on exceptions for fine dinning service and safety compliance. Preformed multiple walkthrough daily to ensure delegated work and goals have been meet with positive reinforcement and motivation.

Answered phone calls to assist customers with questions and orders. Maintained current knowledge of promotions to highlight and up sales to customers. Maintained accurate records of ticket sales and refunds. Ensured that all sales transactions were completed accurately and efficiently while providing excellent customer service.

Analyzed customer feedback data to develop action plans for improving services offered. Maintained adequate staffing to meet objectives within budget. Completed thorough opening, closing and shift change functions to maintain operational standards each day.