Makeda Roby
Cartersville,GA
Summary
Dynamic and compassionate professional with a proven track record at LenaFaye's LLC, where I enhanced client well-being through meticulous care and effective communication. Skilled in medication administration and building caring relationships, I consistently improved client satisfaction. Leveraging patience, understanding, and a supportive personality, I excel in fast-paced environments, demonstrating adaptability and a commitment to excellence.
Overview
10
10
years of professional experience
Work History
Disability Caretaker
LenaFaye's LLC
08.2019 - 02.2024
- Developed individualized care plans to address each client''s unique needs and preferences.
- Improved quality of life for clients by providing compassionate and attentive care.
- Communicated effectively with client families to keep them informed about progress and any concerns that arose.
- Provided respectful assistance during personal hygiene tasks, preserving dignity and comfort for clients.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Advocated on behalf of clients ensuring that their rights were respected and their voices heard in all decision-making processes.
- Collaborated with healthcare professionals to provide comprehensive support for clients'' physical, mental, and emotional needs.
- Completed regular check-ins and progress report for each client.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Coordinated transportation services for medical appointments or recreational outings as needed for the individuals under my care.
- Assisted with daily living activities, running errands, and household chores.
- Managed challenging behaviors using positive reinforcement strategies, de-escalation techniques, and redirection when necessary.
Home Health Care Worker
Caring Hands Home Health
02.2021 - 10.2023
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
- Enhanced patient well-being by providing compassionate and attentive care.
- Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.
- Demonstrated cultural sensitivity when working with diverse clientele, respecting unique customs and traditions in the provision of care.
- Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
- Implemented engaging recreational activities for clients suffering from dementia, enhancing cognitive function and emotional wellbeing.
- Helped maintain client hygiene through bathing, grooming, and dressing assistance, fostering dignity and self-esteem in daily routines.
- Collaborated with family members and caregivers to provide a consistent and supportive care environment, enhancing client satisfaction.
Certified Ophthalmic Technician Manager
National Vision
02.2014 - 03.2020
- Prioritized patient privacy and confidentiality, consistently following HIPAA regulations in all aspects of work.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Provided exceptional customer service, addressing patient concerns promptly and professionally during visits.
- Demonstrated adaptability by learning new technologies quickly as they were introduced into the clinic setting.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Adjusted fit and conducted minor repairs to eyeglasses as part of patient fit process.
- Fostered teamwork among staff members through effective collaboration efforts during high-pressure situations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Measured and recorded visual acuity and color vision testing.
- Fitted customers for contact lenses to provide patients with properly sized and shaped contacts.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Cross-trained existing employees to maximize team agility and performance.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted with retail sales, recommending suitable products based on individual pet needs and preferences.
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
Education
Bachelor of Science - Sociology
Georgia Highlands College
Rome, GA05.2019
Associate of Arts - Medical Assisting
Sanford-Brown College - Grand Rapids
Roswell, GA02.2010
Skills
- Patience and understanding
- Compassionate Caregiving
- Housekeeping tasks
- Safety awareness
- Behavioral support
- Transportation Assistance
- Emotional Resilience
- Hygiene maintenance
- Community resources navigation
- Fast Learner
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Attentive to People
- CPR Certification
- Active Listening
- Effective Communication
- Organizational Skills
- Team Collaboration
- Supportive Personality
- Meal Planning and Preparation
- Relationship Building
- Caring Companionship
- Documentation and Recordkeeping
- Bedside Care
- Meal Preparation
- Client satisfaction
- Task Prioritization
- Vitals Monitoring and Documentation
- Personal Care Aide
- Self Motivation
- Medication Administration
- Analytical Thinking
- Goal Setting
- Professionalism
- Adaptability
Timeline
Home Health Care Worker
Caring Hands Home Health
02.2021 - 10.2023
Disability Caretaker
LenaFaye's LLC
08.2019 - 02.2024
Certified Ophthalmic Technician Manager
National Vision
02.2014 - 03.2020
Bachelor of Science - Sociology
Georgia Highlands College
Associate of Arts - Medical Assisting
Sanford-Brown College - Grand Rapids