Makeeba Helms
Fort Collins,CO
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
11
11
years of professional experience
Work History
FOH Manager/Server
Lucile’s Creole Cafe
07.2017 - 08.2023
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Provided excellent customer service and expert knowledge on the food and menu to guests
- Responsible for hiring, training staff, scheduling and merchandise orders
- Reviewed payroll and weekly accounting sheets.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
Head Gardener/Director of Permaculture
Blue Spruce Horticulture
05.2022 - 09.2022
- Used trimmers and saws for grounds maintenance, brush clearing, and tree removal and thinning.
- Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
- Used shears, pruners, and saws to prune and trim hedges and shrubs.
- Planted and cultivated by preparing soil and watering and fertilizing plants for thriving and healthy results.
FOH Staff
William Oliver’s Publick House
03.2019 - 08.2020
- Serviced guests with food and beverage requirements warmly, courteously and professionally.
- Answered questions clearly regarding food and beverage preparation, recipe ingredients and allergens.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
Bartender/Server
The Crown Pub
06.2015 - 07.2017
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server
Angie’s Restaurant
08.2014 - 06.2015
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Bartender/Server
Ruby Tuesday
10.2012 - 05.2014
- Prepares cocktails and served food while focusing on great
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Science - horticulture business management
Colorado State University
Associate of Science - environmental horticulture
Front Range Community College
2023
Bachelor of Science -
University of Colorado
2015
Medical Assistant Certificate -
Branford Hall Career Institute
2013
High School Diploma -
Mountain Vista High School
2010
Skills
- National Science Foundation scholarship recipient
- Experience in implementing scientific labs and writing lab reports Proficient in all Microsoft Office 365 programs Experience writing informative and persuasive essays
- Staff Supervision
- Assignment Delegation
- Cash Receipt Reconciliation
- Quality Control
- Quality Improvement Leadership
- Resolving Disputes
- Hiring Procedures
- POS Systems Operations
- Standard Operating Procedures Proficient
- Guest Satisfaction
- Credit Card Transaction Processing
- Inventory Control Processes
Timeline
Head Gardener/Director of Permaculture
Blue Spruce Horticulture
05.2022 - 09.2022
FOH Staff
William Oliver’s Publick House
03.2019 - 08.2020
FOH Manager/Server
Lucile’s Creole Cafe
07.2017 - 08.2023
Bartender/Server
The Crown Pub
06.2015 - 07.2017
Server
Angie’s Restaurant
08.2014 - 06.2015
Bartender/Server
Ruby Tuesday
10.2012 - 05.2014
Bachelor of Science - horticulture business management
Colorado State University
Associate of Science - environmental horticulture
Front Range Community College
Bachelor of Science -
University of Colorado
Medical Assistant Certificate -
Branford Hall Career Institute
High School Diploma -
Mountain Vista High School
Similar Profiles
Christine MalyszkoChristine Malyszko
Server/ Bartender at Luciles Creole CafeServer/ Bartender at Luciles Creole Cafe
Jamaar CavalierJamaar Cavalier
Customer Service Representative at Creole Bleu CafeCustomer Service Representative at Creole Bleu Cafe
Sabrina St FleurSabrina St Fleur
Cashier at Carribean Creole CafeCashier at Carribean Creole Cafe
Sam CookSam Cook
Dean of Students at WALT CLARK MIDDLE SCHOOLDean of Students at WALT CLARK MIDDLE SCHOOL
ERIC CRENWELGEERIC CRENWELGE
Field Operations Supervisor at Pulse FiberField Operations Supervisor at Pulse Fiber