Makeesha Williams
Rockwall,Tx
Overview
8
8
years of professional experience
Work History
Production Operator
Niagara Bottling, LLC
Dallas, TX
03.2024 - Current
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Adjusted machine settings as necessary to meet customer specifications for product size or shape.
- Ensured that all products met established quality standards before packaging them for shipment.
- Monitored inventory levels and notified appropriate personnel when restocking was needed.
- Collaborated with team members to increase efficiency and productivity on the production line.
Call Center Customer Service Representative
Vdart BPM
Alpharetta, GA
08.2021 - 04.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Answered inbound calls, chats, and emails to facilitate customer service
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
Call Center Customer Service Representative
Chewy.com
Dallas, TX
09.2019 - 08.2020
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Answered inbound calls, chats, and emails to facilitate customer service
- Consulted with customers to resolve service and billing issues.
Machine Operator
Randstad/Coca-Cola
Dallas, TX
11.2017 - 02.2019
- Prepared machine for production processes by equipping with required tools and parts
- Documented daily production data and submitted accurate time logs to keep management up-to-date
- Monitored and observed production line to watch for pile-ups and jams
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids
- Operated forklift to place finished products on skids and transport to warehouse.
Call Center Chat Support Representative
Genpact
Dallas, TX
09.2016 - 11.2017
- Answered questions from customers that came in through the company's online chat feature
- Used various skills to resolve problems in a reasonable amount of time
- Walked customers through online demonstrations to support better understanding of product features
- Helped with email-based and phone support to customers at times when the department was swamped with calls and messages
- Monitored customer issues to deliver the best resolution course, following steps involved for appropriate procedures.
Education
High School Diploma -
Alpha Charter High School
Skills
- Call center customer service
- Customer satisfaction
- Inbound calls
- Relationship management
- Team player
- Independent work
Timeline
Production Operator
Niagara Bottling, LLC
03.2024 - Current
Call Center Customer Service Representative
Vdart BPM
08.2021 - 04.2023
Call Center Customer Service Representative
Chewy.com
09.2019 - 08.2020
Machine Operator
Randstad/Coca-Cola
11.2017 - 02.2019
Call Center Chat Support Representative
Genpact
09.2016 - 11.2017
High School Diploma -
Alpha Charter High School