Makeez Sekander
Concord,CA
Summary
Passion to work in the medical field. Always looking for experience to help further knowledge and develop new skills. Fast at adapting to new environments and loves learning.Dedicated and enthusiastic professional with exceptional customer service skills and a passion for working with people. Adept at fostering positive interactions and creating memorable experiences. Known for being a diligent and reliable team player with excellent problem-solving abilities. Committed to contributing to a collaborative and productive work environment. Friendly and outgoing employee with excellent eye for detail. Strong social skills, always enjoys interacting with people. Strong organizational abilities with proven success managing multiple academic projects and volunteering events. My personality along with my skill sets and my devotion at the task at hand will make me a great asset to your company.
Overview
7
7
years of professional experience
Work History
Volunteer
Kaiser Permanente
Walnut Creek, CA
08.2023 - Current
- Provided assistance to staff in the daily operations of the organization.
- Provided guidance and support to fellow volunteers during their shifts.
- Collaborated with other volunteers to create a positive work environment.
- Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
Front Desk Associate
Bay Club
Walnut Creek, CA
11.2022 - 10.2024
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Delivered friendly and knowledgeable support to current and prospective customers.
- Trained newly hired employees on front desk procedures and business operations.
- Responded to customer complaints, collaboratively troubleshooting to devise solutions.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Encouraged guests to participate in rewards programs to promote brand loyalty.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Clinical Shadower
Kaiser Permanente
Pinole, CA
06.2020 - 04.2023
- Developed strong knowledge of current clinical best practices and individual and group counseling techniques.
- Facilitated productive therapy sessions and utilized growth-promoting exercises to help patients improve mental health.
- Updated charts with latest information, test results and differential diagnoses.
- Provided rapid, skilled and knowledgeable response in medical emergencies to provide critical care and stabilize situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Customer Service Representative
Nordstrom
Walnut Creek, CA
06.2020 - 01.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored new employees on procedures and policies to maximize team performance.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Barista
Dunkin' Donuts
Concord, CA
06.2018 - 09.2021
- Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
- Memorized official and off-menu coffee and tea preparations.
- Greeted guests with pleasant smile and superior customer service.
- Enhanced use of recycling and compost programs to reduce trash waste and improve green footprint.
- Described menu items to customers and suggested products based on stated preferences.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash register, collected payments and provided accurate change.
- Received and accurately processed customer payments.
- Taught new employee's on how to make drinks in a organized and timely manner
Education
High School Diploma -
Northgate High School
Walnut Creek, CA06.2022
Bachelor of Science -
University of San Diego
San Diego, CAAssociate of Science - Human Biology
Diablo Valley College
Pleasant Hill, CASkills
- Problem-solving
- Attention to detail
- Organized and efficient
- Public relations
- Reliability and punctuality
- Time management
- Record keeping and documentation skills
- Paperwork submission
- Chart organization
- Strong communication skills
- Patient history taking
- Customer service experience
- First Aid/CPR
- Customer relations
- Data entry
- Calm under pressure
Languages
-English-native speaker
-Farsi-Native speaker
-Spanish- good working knowledge
Affiliations
- Passionate about maintaining a balanced lifestyle, I thrive on staying active and enjoying the great outdoors. Recently, I embarked on a rewarding backpacking trip in Yosemite, which reignited my love for nature and adventure. I also embraced the challenge of running my first half marathon. I love going to the gym I find to be a place where I am able to find peace and comfort after a long day. I believe that a healthy lifestyle is key to achieving balance and effectiveness in both personal and professional realms. This dedication to wellness enhances my productivity, resilience, and overall enthusiasm in all aspects of life.
Timeline
Volunteer
Kaiser Permanente
08.2023 - Current
Front Desk Associate
Bay Club
11.2022 - 10.2024
Clinical Shadower
Kaiser Permanente
06.2020 - 04.2023
Customer Service Representative
Nordstrom
06.2020 - 01.2023
Barista
Dunkin' Donuts
06.2018 - 09.2021
High School Diploma -
Northgate High School
Bachelor of Science -
University of San Diego
Associate of Science - Human Biology
Diablo Valley College
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