Makehla Bettencourt
Hillsboro,OR
Summary
Dedicated Direct Support Professional recognized for a strong commitment to client well-being and effective task execution. Proficient in behavior management and personal care assistance, consistently developing tailored support plans that enhance individual outcomes. Exceptional communication, empathy, and patience skills drive high levels of client satisfaction and engagement.
Overview
4
4
years of professional experience
Work History
Direct Support Professional
Grow Disability Solutions
Hillsboro, OR
05.2023 - Current
- Developed relationships with families of those receiving services to ensure continuity of care.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Facilitated social interactions between participants and their peers in the community.
Direct Support Professional
Oregon Community Inclusions
Hillsboro, OR
10.2022 - 05.2023
- Built strong and trusting rapport with clients and loved ones.
- Accompanied or transported clients to appointments, errands and social activities.
- Assisted individuals in development of social skills to become integrated in community.
- Tracked and reported clients' progress based on observations and conversations.
- Recorded client status progress and challenges in logbooks and reports.
Therapy Coordinator
Pacific University Oregon
Portland, OR
05.2021 - 08.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered phone calls to provide assistance, information and medical personnel access.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Answered and logged incoming inquiries via phone, fax and email.
- Processed paperwork, obtained billing forms and secured confidential information.
- Scheduled appointments for patient consultations, tests and procedures.
Education
High School Diploma -
Century High School
Hillsboro, OR06-2012
Skills
- Transportation
- Client documentation
- ADL support
- Client advocacy
- Care plan assessment
- Appointment scheduling
Timeline
Direct Support Professional
Grow Disability Solutions
05.2023 - Current
Direct Support Professional
Oregon Community Inclusions
10.2022 - 05.2023
Therapy Coordinator
Pacific University Oregon
05.2021 - 08.2022
High School Diploma -
Century High School
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