Makeia Edwards
Frederick,MD
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Eastern Panhandle Empowerment Center
04.2024 - 06.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
Leasing Consultant
TTK Properties
07.2023 - 02.2024
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Greeted clients, showed apartments, and prepared leases.
- Collected rent and tracked resident payments and information in computer system.
On-Site Property Manager
Sandpiper Hospitality
03.2020 - 06.2023
- Reduced tenant turnover by fostering a positive community atmosphere within the property.
- Enhanced property appearance with regular inspections and proactive maintenance.
- Improved energy efficiency of the property by identifying opportunities to upgrade appliances or implement eco-friendly practices.
- Maximized occupancy rates through effective marketing efforts and prompt follow-up on inquiries.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
RCA Rural Carrier Associate
USPS
10.2018 - 02.2020
- Responsible for delivering US Mail safely and efficiently, assisting customers with purchase of package materials, money orders and stamps
- Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field
- Signed and received mail with signature requirements upon delivery and loading
- Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs
- Maintained records on customers with mail forwarding and change of address requests
- Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered
- Sorted mail according to order of address appearance for easy access in field
- Loaded and secured items in trucks to avoid damage to parcels during delivery
Security Officer (Full-time)
SecurAmerica
11.2016 - 10.2018
- Conducted safety patrols, monitored entrances and exits, learned Geodis software, and coordinated with local fire and emergency departments
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences
- Warned offenders about rule infractions and violations and verbally evicted violators from premises
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building
- Identified violators and escorted departing personnel to guard against theft of property
- Provided top-notch protection for traveling public by conducting tests for explosives residue
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Shelter Worker
New Hope Shelter
10.2014 - 11.2016
- Complete client intake and assessments
- Work with clients to establish goals
- Provide advocacy for clients when interacting with housing, social services and employment
- Cleaning and organizing in shelter
- Emotional support and Crisis intervention
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Assisted clients with obtaining housing, employment and support resources.
Education
Bachelor's degree - Social Work
University of Phoenix
10.2024
Skills
- BILLING
- CLIA
- CODING
- HIPAA
- MEDICAL RECORDS
- Security
- Word
- Customer Service
- Organizational Skills
- Stocking
- Typing
- Cash Handling
- Excel
- Experience Administering Injections
- EMR Systems
- Vital Signs
- Medical Coding
- Venipuncture
- Patient Care
- Medical Billing
- Phlebotomy
- Medical Scheduling
- Laboratory Experience
- Triage
- Time management
- Administrative experience
- Hotel experience
- Guest services
- Microsoft Office
- Medical Terminology
- Medical Office Experience
- Computer literacy
- Hospitality
- ICD-10
- Anatomy Knowledge
- Clerical Experience
- ICD Coding
- CPT Coding
- Phone Etiquette
- Upselling
- Front desk
- Management
- Supervising experience
- Communication skills
- Operations management
- Interviewing
- Windows
- Data entry
- Computer skills
- Restaurant experience
- Leadership
- English
- Employee relations
- Property management
- Team management
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft Access
- Retail sales
- Driving
- Sales
- Analysis skills
- LIHTC
- Marketing
- Intake
- Employee evaluation
- Microsoft Powerpoint
- Crisis management
- Patient assessment
- Crisis intervention
- Office experience
- Medication administration
- Care plans
- Caregiving
- Data collection
- Google Suite
- Basic math
- Tax experience
- Cleaning
- Commercial cleaning
- Payroll
- Adult education
Certification
Driver's License
Additional Information
Communicate well with professionals, easily establishing rapport and gaining client/patient confidence, Successful in mastering new skills through hands-on experience, capable of quick yet accurate performance in a fast-paced environment, Proactive, dependable professional who works effectively in a team as well as individually, Outstanding people skills, sensitive in assessing needs and communicating with people from all backgrounds, Ability to exercise good judgment and discretion in handling confidential materials and matters, following HIPAA Guidelines at all times
Technicalsummary
- Injections (SC, ID, IM)
- Histories and vital signs
- EKGs
- Blood finger sticks
- Venipuncture
- CLIA Waived Testing
- HIPAA Guidelines
- Billing and Coding
- Medical Records
Personal Information
Work Permit: Authorized to work in the US for any employer
Volunteer Experience
Housing Authority of Frederick County Maryland (HAFC), Frederick, MD, 01/01/20, 05/31/20
Assessments
- Customer focus & orientation, Proficient, 05/01/21
- Administrative assistant/receptionist, Proficient, 05/01/21
- Customer service, Proficient, 02/01/21
- Attention to detail, Proficient, 10/01/21
- Call center customer service, Proficient, 04/01/21
- Sales skills, Proficient, 04/01/21
Timeline
Case Manager
Eastern Panhandle Empowerment Center
04.2024 - 06.2024
Leasing Consultant
TTK Properties
07.2023 - 02.2024
On-Site Property Manager
Sandpiper Hospitality
03.2020 - 06.2023
RCA Rural Carrier Associate
USPS
10.2018 - 02.2020
Security Officer (Full-time)
SecurAmerica
11.2016 - 10.2018
Shelter Worker
New Hope Shelter
10.2014 - 11.2016
Bachelor's degree - Social Work
University of Phoenix
Driver's License
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