Makeia Swan
McDonough,GA
Summary
Proven track record in healthcare and administrative roles, notably at Henry County Schools, where I streamlined operations and enhanced patient care. Expert in HIPAA compliance and infection control, demonstrating exceptional professionalism and work ethic. Achieving significant improvements in scheduling efficiency and record accuracy, contributing to better service delivery and patient satisfaction. Reliable Medical Support professional with over ten years of experience in advanced medical terminology knowledge. Expertly assist with office operations and physician support. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
19
19
years of professional experience
Work History
Clinic Aide
Henry County Schools
2022.02 - Current
- Executed health care procedures as directed by a licensed physician in accordance with Henry County Schools' policies, procedures, and protocols.
- Collaborated with colleagues to optimize scheduling, resulting in reduced wait times for students.
- Ensure accuracy of prescriptions by carefully verifying details and consulting with healthcare providers about potential issues.
- Ensure accurate record-keeping through meticulous data entry and efficient file management.
- Ensure continuity of student care during transitions by communicating treatment plans and health updates.
Dental Assistant Program Manager
Dentac Dental Clinic/ American Red Cross
2019.03 - 2021.07
- Managed daily operations at a busy Dental Clinic while implementing business analyst support for cross-team initiatives. Provided workforce analytics, financial KPIs, and delivered training on risk management and compliance.
- Successfully accomplished various tasks according to predetermined schedules.
- Ensured high-quality service delivery by promptly resolving disputes and maintaining open lines of communication, resulting in enhanced patient satisfaction.
- Implemented measures to maintain a clean and sterile work environment, minimizing the risk of cross-contamination and infection.
Administrative Assistant III
Wells Fargo Bank, N.A.
2014.08 - 2016.03
- Implemented secure filing systems to maintain the confidentiality of sensitive information by adhering to strict privacy policies. Assisted in the end-to-end control of the hiring process for both full-time and part-time employees.
- Provided superior customer service by promptly responding to client inquiries, effectively addressing concerns, and establishing strong relationships
- Ensured the accuracy of records by diligently entering data and managing a comprehensive database for critical company information.
Administrative Assistant
Army Community Service
2012.09 - 2014.08
- Skilled in handling a multi-line phone system, including call routing, message delivery, and visitor reception.
- Ensured confidentiality by strictly following privacy policies and utilizing secure filing systems.
- Retained and developed personal/small business relationships through face-to-face dialogue, inbound calls, and online platforms. Addressed complex customer inquiries. Interacted with local businesses, school boards, and colleges to ensure financial literacy for employees/students.
Personnel Clerk
Port Arthur ISD
2010.08 - 2011.12
- Streamlined communication channels between staff members and supervisors during performance review cycles, promoting effective collaboration.
- Streamlined exit interview procedures for departing employees, capturing valuable feedback for future improvements within the organization.
- Sorted files alphabetically and maintained incoming hard copy applications, logging them into HR database. Responsible for greeting visitors, answering phones and transferring calls on multiple phone lines while updating daily log for callers. Managed annual evaluations from campuses and departments, ensuring proper filing. Performed additional duties as requested by Director of HR and Campus Administrators.
Detention Officer
Management & Training Corporation
2008.12 - 2010.08
- Swift response to emergencies, utilizing necessary force to safeguard inmates' well-being and ensure facility security
- Processed inmates by taking photographs and fingerprints.
- Enhanced facility safety by conducting detailed assessments of cells, common areas, and property to detect any instances of contraband or damage.
Financial Aid Assistant
Houston Community College System
2005.11 - 2007.08
- Ensured timely notification of families and students regarding payment reminders and account updates.
- Handled a variety of administrative, financial, and service-related tasks.
- Identified discrepancies in financial aid reconciliation reports by conducting thorough analysis, resulting in improved accuracy of calculated amounts.
- Verified payment details and documentation for students seeking loans and receiving financial aid disbursements
Education
Bachelor of Science - Human Resources Management
Columbia College
Columbia, MO04.2019
Associate of Science - Business Administration
Columbia College
Columbia, MO10.2018
Certification - Phlebotomy Technician
Bell Institute of Occupational Studies
El Paso, TX01.2013
Certification - Electrocardiograph Technician
Bell Institute Of Occupational Studies
El Paso, TX11.2012
Certificate - Medical Assistiant
Anamarc College -
El Paso, TX02.2007
Skills
- Professionalism and Work Ethic
- Vital signs monitoring
- HIPAA Compliance Understanding
- Infection control measures
Timeline
Clinic Aide
Henry County Schools
2022.02 - Current
Dental Assistant Program Manager
Dentac Dental Clinic/ American Red Cross
2019.03 - 2021.07
Administrative Assistant III
Wells Fargo Bank, N.A.
2014.08 - 2016.03
Administrative Assistant
Army Community Service
2012.09 - 2014.08
Personnel Clerk
Port Arthur ISD
2010.08 - 2011.12
Detention Officer
Management & Training Corporation
2008.12 - 2010.08
Financial Aid Assistant
Houston Community College System
2005.11 - 2007.08
Bachelor of Science - Human Resources Management
Columbia College
Associate of Science - Business Administration
Columbia College
Certification - Phlebotomy Technician
Bell Institute of Occupational Studies
Certification - Electrocardiograph Technician
Bell Institute Of Occupational Studies
Certificate - Medical Assistiant
Anamarc College -
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