Makeiba Johnson
Indianapolis
Summary
Experienced with customer service, food handling, and operational tasks. Utilizes strong teamwork and communication skills to ensure smooth operations. Track record of reliability and adaptability in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service and Food Champion
Taco Bell
05.2024 - 04.2025
- Maintained a clean and organized work environment, ensuring compliance with food safety regulations.
- Reduced order processing time through effective multitasking and prioritization of tasks.
- Collaborated with kitchen staff to maintain optimal food quality while managing ticket times effectively during high volume periods.
- Contributed to a positive workplace culture by collaborating with team members and displaying a strong work ethic.
Associate Trainer
Fazolis Restaurant
10.2023 - 06.2024
- Mentored employees during probationary period to answer questions and offer improvement strategies.
- Developed metrics-driven evaluation processes for measuring the impact of learning programs on business outcomes.
- Facilitated hands-on learning experiences through group activities and simulations, promoting practical application of concepts.
- Assisted in monitoring trainee performance to identify gaps in training.
Housekeeper
Country Inns & Suites
05.2019 - 11.2022
- Cleaning rooms and certain management offices
- As well as providing great customer service to our guest and contractors
Bus Driver
Transdev-Indygo
12.2020 - 05.2021
- Driving a 16 passenger bus in the Marion County area assisting those of the elderly or disabled
- We take them anywhere they need to go, not just medical centers etc
- We work hand and hand with them even through the Covid Pandemic
Dietary Utility Worker
Damar Services, Inc.
02.2018 - 04.2019
- Dishwashing, general housekeeping, food prep, interactions with clients during breakfast and lunch
Crew Lead
GET GO GIANT EAGLE
05.2018 - 02.2019
- Cashier, customer service, stocking, general housekeeping, checking in vendors, inventory, truck orders and dry goods order, etc
Non-Profit Business Owner
The Heart Project, Inc.
06.2024 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Supplying goods and services to those in need
DT Operator/Production
Steak N Shake
04.2014 - 02.2018
- Customer service, cashier, dishwashing, etc
- (Third shift)
Front of House Floater
McAlister's Deli
10.2016 - 01.2017
- Cashier, food runner/expediate, package To Go Orders, general housekeeping, customer service
Education
CORE 40 DIPLOMA -
Ben Davis High School
Indianapolis, IN06-2010
No Degree - Construction Engineering
Hawthorne Community Center
Indianapolis, IN06-2025
Skills
- Cashier (3 years)
- Microsoft word (10 years)
- Cleaning
- Customer Service
- Housekeeping
- Warehouse Experience
- Bus Driving
- Shuttle Driving
- Behavioral health
- Caregiving
Certification
driver's license
Timeline
Non-Profit Business Owner
The Heart Project, Inc.
06.2024 - Current
Service and Food Champion
Taco Bell
05.2024 - 04.2025
Associate Trainer
Fazolis Restaurant
10.2023 - 06.2024
Bus Driver
Transdev-Indygo
12.2020 - 05.2021
Housekeeper
Country Inns & Suites
05.2019 - 11.2022
Crew Lead
GET GO GIANT EAGLE
05.2018 - 02.2019
Dietary Utility Worker
Damar Services, Inc.
02.2018 - 04.2019
Front of House Floater
McAlister's Deli
10.2016 - 01.2017
DT Operator/Production
Steak N Shake
04.2014 - 02.2018
CORE 40 DIPLOMA -
Ben Davis High School
No Degree - Construction Engineering
Hawthorne Community Center
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