Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Makeighla Peters

Fort Worth,TX

Summary

Dynamic and skilled server with expertise in order management, payment processing, and upselling, consistently delivering tailored recommendations to enhance customer satisfaction. Committed to staying informed about menu offerings and adept at accommodating special dietary needs while adhering to food safety standards. Reliable professional dedicated to providing exceptional customer service, creating memorable dining experiences, and effectively resolving issues in high-pressure environments. Known for an engaging personality and positive demeanor that foster enjoyable interactions and anticipate customer needs.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Shift Leader

Thai Rice and Noodle
01.2014 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food preparation, production, and plating for quality control.
  • Cultivated warm relationships with regular customers.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Checked guests' identification before serving alcoholic beverages.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Receptionist Administrator

Unified Women’s Healthcare
01.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Acted as first point of contact and set appointments for prospective clients.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Trained new personnel regarding company operations, policies and services.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Receptionist/Assistant

Toni and Guy, Fort Worth
02.2016 - 09.2021
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Managed multi-line telephone system and greeted claimants during office visits.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Greeted numerous visitors, vendors, and interview candidates.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Answered central telephone system and directed calls accordingly.
  • Assisted with onboarding of new employees.
  • Corresponded with clients through email, telephone, or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Associate of Applied Science - Radiology

The College of Healthcare Professions
Fort Worth, TX
06-2026

High School Diploma -

Fossil Ridge High School
Fort Worth, TX
05.2017

Skills

  • Customer interaction
  • Dining area assistance
  • Daily specials memorization
  • Food inspection
  • Efficient table resetting
  • Team member support
  • Beverage preparation
  • Guest seating
  • Bill computation
  • POS operation
  • Service excellence
  • Experience in high-traffic restaurant operations

Certification

  • Medical Career Training – Technician/Phlebotomist Certification
  • OCTOBER 2019
  • Nationally Certified
  • BLS/CPR
  • Mastered in various venipuncture techniques: ETS, Butterfly System
  • Understanding of preanalytical consideration and pre-analytical errors
  • Mastered techniques in capillary collections for infants and POCT analyzers
  • Trained in collecting non-blood specimen collections
  • Complete training on Waived complexity testing: flu screens, step screen, urine dip analysis, HCG urine and serum
  • Trained in specimen processing and preparation, aliquoting specimens, centrifuging, and handling
  • Possess excellent verbal and written communication skills
  • Skilled in collecting blood in the correct order of draw and knowledge of laboratory test and the correct collection tube
  • Knowledge of basic operations systems: Microsoft word, Excel, PowerPoint and the internet
  • Certified Phlebotomy Technician – National Health Association
  • Certification# R3Z45SZ9 - Expires 2021-10-31
  • BLS and Healthcare Provider(CPR/AED) – American Heart Association
  • CPR and AED certified - Expires 2021-10

Timeline

Receptionist Administrator

Unified Women’s Healthcare
01.2024 - Current

Receptionist/Assistant

Toni and Guy, Fort Worth
02.2016 - 09.2021

Shift Leader

Thai Rice and Noodle
01.2014 - Current

Associate of Applied Science - Radiology

The College of Healthcare Professions

High School Diploma -

Fossil Ridge High School

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